CAREER OPPORTUNITY

Santam’s Non-Motor department has a position available for a Client Service Manager who will be based at Hill on Empire

ROLE DESCRIPTION

•    Attending to complaints regarding repair work, settlement of claims.
•    Entry point for complaints from the Client Care Department (Ombudsman, Internal Arbitrator)
•    Providing technical assistance(non-motor assessing claims) in all matters claims related.
•    Facilitate Claims Committee meetings.
•    Facilitate Rejection letter process.
•    Audit claims to determine training requirements for assessors.
•    Entry point for Claims Technical Advice.
•    Technical support to assessors.
•    Continuous technical and upskilling of Desktop Assessors.
•    To curb LEO (Lost Economic Opportunity) 
•    Moderation of building claims above mandate >R30,000.00. 
•    On the job peer coaching.
•    Random physical merit check on non-motor Desktop claims.
•    Service Providers Closed Files Reviews.

QUALIFICATIONS AND REQUIREMENTS

•    Matric
•    At least 5 years’ experience in the non-motor Desktop claims environment (assessment)
•    Computer literacy (MS office)
•    Symbility literacy
•    Higher Certificate in Short Term Insurance (NQF5) or AME(Assessor-Moderator-Evaluator or Equivalent Qualification 

SPECIFIC SKILLS NEEDED

•    Negotiating skills
•    Numeracy and/or Cost Quantification Abilities
•    Strength in Determining Merits 
•    Policy Interpretation Abilities
•    Report Writing Skills
•    Positive attitude
•    Knowledge of current claims processes
•    Good communication skills
•    Time management abilities
•    Problem solving skills
•    Team player
•    Self-confidence
•    Ability to accept and learn from criticism
•    Flexibility
•    Working well under pressure
•    Client Centricity
•    Data Interpretation

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of insurance good and proper.
Qualified applicants are invited to submit their cover letter, CV and salary requirements in MS Word format online at www.santam.co.za/careers. Please indicate the position for which you are applying. Should you be aware of a qualified individual, please pass this vacancy on to them.
Please note this appointment will be made in line with the Santam Employment Equity targets. People with disabilities are welcome to apply.