Summary:

NOC Technician (1st, 2nd and 3rd shift positions).  As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements.  Technicians are alerted to and must act upon any alarm conditions. NOC Technician engage with customers, carriers/providers/vendors, and internal teams to facilitate the accurate and timely resolution of customer or network issues. 

Responsibilities:

Follow standard operating procedures to perform routine network changes, migrations, and maintenance in various network elements upon request.Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials, and other team members for guidance.Open trouble tickets and follow up on network/customer issues per Sinch Voice procedures and complete applicable paperwork in a timely manner.Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.Accept on-call responsibilities on a rotating schedule with other technicians. Be available for overtime work assignments when requested. NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management. Some required travel related to training, meetings and service coverage issues.