It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
 

At Proofpoint, people are at the heart of our award-winning line up of cybersecurity solutions. And the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.

The Opportunity:

As a Network Operations Centre (NOC) Engineer, you will be part of an International team that monitors and maintains more than 14,000 servers and 250 Network devices, spanning 8 Data Centres, across the Globe. NOC Engineers troubleshoot and resolve routine and complex Network, Hardware, and Operating System issues in a timely and efficient manner. This ensures Proofpoint maintains high levels of Production system Availability & Uptime for our Customers. Given the global nature of our Business, our NOC Engineers work in a rotating shift pattern, ensuring 24x7 coverage for the Business. This role will primarily support the hours of 06:00-19:00 GMT/BST.

 Your day-to-day

Monitoring of internal Production systems.Performing Technical Triage, Diagnosis & Resolution of Incidents received by the NOC.Working Incidents effectively and efficiently and escalate to/engage Operations, Engineering, Support, and other personnel in accordance with established processes and procedures. Document Incident detail and actions taken on Production systems, with accuracy, and in compliance with established practices.Manage, Review and Update the status of all Major Incidents, within ticketing system, including issuing communications to the business during high impact Incidents.Assist in maintaining Operational Standards & Documentation; including runbooks, knowledge base articles, alerting hygiene and general procedures.Participate in the transfer of information from one shift to the next.Perform other duties as needed, including, but not limited to; attending Post-Mortem (Problem) Meetings on behalf of NOC, learn from/train others in both Technical and Procedural Operations.

What you bring to the team

Previous experience of working within a Network Operations Center (NOC) or similar Operations environment, or in a Production Support Role. Knowledge of Linux (Command Line), Server Administration & Troubleshooting.Previous experience with bash and/or Python, or other Linux scripting/programming languages. Previous experience with monitoring tools (Splunk, Nagios etc.).Familiarity with ITSM/trouble ticketing systems (Jira, lighthouse, Bugzilla, ServiceNow etc.). Exceptional interpersonal, communication, initiative, and leadership abilities.Effective analytical, planning, organizational, and documentation skills.Proven ability to multitask and prioritize, while under pressure.Experience supporting Fortune 500, or Large Global Organizations with exposure to complex and multi-vendor ecosystems.Experience with Cloud Based and On-Premise Environments.

Desirable Certifications (not mandatory, but are preferable) LINUX (LPIC-1, CompTIA Linux+ etc.) and/or Microsoft/Microsoft Windows Server (MTA, MCSA etc.) certifications. ITIL Foundations v3/v4 or ITIL Specialist/Practitioner certifications or similar. Networking (CCNA, CompTIA Network+, JNCIA, AWS etc.) certifications.

Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

#LI-AB1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!