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Hybrid- Schedule- 2 week rotation- 12 hour shift- 1st shift (Wednesday, Thursday, Friday) 2nd shift- (Monday, Tuesday, and Saturday, Sunday) Day Shift 7am-7pm. 2 weeks onsite, then 2 weeks remote, alternating.

Performs initial ticket creation and incident diagnosis for network switches, routers, access control devices, and wireless and monitoring platforms. Performs first level network services including monitoring and troubleshooting. Manages intrusion detection systems, internet monitoring, virus protection and other security initiatives. Follows established run books and escalation procedures. This position will be a part of a 24x7 IT Operations team, serving to ensure IT service levels are met in an exciting, fast paced retail environment. Responsible for the implementation of improved procedures and/or enhanced diagnostic tools for others on the team to use to proactively resolve problems prior to any reported business impact. The ideal candidate for this position will have a strong conceptual knowledge of retail business process and technology, as well as the ability to manage and work with subject matter experts and management.

2-4 yrs enterprise-wide experience.

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