About DoubleTree by Hilton Melbourne - Flinders Street
Located in the vibrant heart of Melbourne’s central business district, just steps from the arts and entertainment precinct, DoubleTree by Hilton is renowned worldwide for its warm hospitality and signature “Feel Good Moments.” As Night Manager, you’ll play a pivotal role in ensuring every guest feels at home when they visit DoubleTree by Hilton Melbourne.

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Are you a natural leader with a passion for delivering exceptional guest experiences? Join our Front Office team at DoubleTree by Hilton Melbourne - Flinders Street and take charge of our overnight operations!

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What does the role look like?

\n\nLead the Night Front Office team to ensure smooth operations during overnight shifts.\nBe the primary point of contact for any management-related concerns or operational challenges throughout the night.\nSupport and mentor Night Guest Service Agents, assisting with guest inquiries, front desk responsibilities, and Night Audit duties.\nMonitor and address guest feedback from review platforms, implementing improvements where needed.\nUphold hotel security and emergency procedures, confidently managing any situations that arise.\nDeliver exemplary guest service, setting a high standard for your team to follow.\nHandle guest complaints with professionalism and ensure special requests are communicated to relevant departments.\nPrepare nightly reports and complete financial reconciliation duties.\n\n

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What are we looking for?

\n\nProven experience in supervisory Front Office operations within the hospitality industry.\nStrong understanding of health, safety, and security procedures.\nExceptional organisational and time-management skills, with the ability to thrive under pressure.\nExcellent communication and interpersonal abilities to connect with guests and inspire your team.\nA genuine love for hospitality and creating memorable experiences.\nStrong leadership skills and the ability to build a collaborative, motivated team environment.\n\n

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Why join DoubleTree by Hilton?
At Hilton, we believe in creating a workplace where our team members can truly thrive. For four years running, Hilton has been ranked as the #1 hospitality employer in Australia by Great Places to Work, and in 2024, we proudly ranked #2 across all industries.
Here’s what you can look forward to as part of the Hilton family:

\n\nCompetitive wages with penalty rates above industry standards.\nComplimentary team meals during every shift.\nGlobal travel discounts for you, your friends, and your family.\n25% off Food & Beverage at the hotel.\nAccess to leadership training programs developed with Harvard Business School.\nTeam Member Recognition Programs, including monthly celebrations and an annual team party.\nEmployee Assistance & Mental Health Programs to support your wellbeing.\n\n

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If you’re ready to take the next step in your career and be part of a global hospitality leader, apply today! Let’s create unforgettable “Feel Good Moments” together at DoubleTree by Hilton Melbourne.

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We can only accept applicants with Australian Working Rights. Visa sponsorship is not available.