JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Objectives & Responsibilities: 

Oversee the daily operations of the building and its facilities, ensuring smooth functionality.

Facilitate the handover and take-back processes for tenant spaces efficiently.

Manage and coordinate fit-out and reinstatement processes for tenant areas as needed (if any).

Act as the primary point of contact for addressing and resolving tenants' inquiries and complaints in a timely manner.

Monitor and coordinate defect rectification and maintenance efforts to uphold the building's standards.

Prepare and submit comprehensive daily and monthly operational reports to track performance and identify areas for improvement.

Supervise contractors and external service providers to ensure adherence to agreed-upon standards and timelines.

Foster effective communication and collaboration between tenants, other departments, insurance providers, and contractors

Provide guidance, supervision, and ongoing training to team members to enhance their performance and skill sets.

Prepare incident reports promptly and contribute to the generation of monthly operational reports for analysis and review.

Cultivate a customer-focused approach, striving to understand and meet tenants' needs to build loyalty and satisfaction.

Promote a culture of collaboration and teamwork among cross-functional teams to leverage diverse expertise and achieve shared objectives.

Utilize analytical thinking and problem-solving skills to identify root causes of issues and make informed decisions.

Take proactive measures to address defects reported by the helpdesk or tenants promptly and effectively.

Ensure comprehensive management and oversight of all contracts within the building to uphold contractual obligations and standard.

Maintain accurate records of tenant occupancy and related documentation to support operational efficiency and compliance.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.