Job Description

Pay: $18.85 per hour

*Some locations offer a $1 pay differential for the Night Auditor role.

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Join our Pack:   

* Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels   

* Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives   

* Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training   

* Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund   

* Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.   

  

Benefits:   

Medical, Dental, and Vision insurance   Health savings account   Telehealth resources   Life insurance   401K with employer match   Paid vacation time off   Paid parental leave   

Essential Duties & Responsibilities

Welcomes guests by greeting, answering questions, responding to requestsRegisters guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keysEstablishes credit by verifying credit cards or obtaining cashDirects guests to rooms by showing location on resort mapConveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travelMaintains records by entering room and guest account dataCollects revenue by entering services and charges, computing bills, obtaining paymentMakes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirementsSecures guest's valuables by processing lost and found to the housekeeping departmentPrints appropriate reports and distributes to managementPrints or emails express check out folios to be distributed by security to departuresCompletes Manager on Duty trainingAssists accounting in the completion of researching any out of balance amounts each nightBatches credit cards and gift cards, researches variance each nightEnsures operating systems (Micros and OPERA) balance each nightResearches any balances in PI accounts nightly and checks them in and out each nightOrganizes credit card receipts by type nightly

Basic Qualifications & Skills

High School Diploma (or equivalent education/experience)Strong basic math skills (addition, subtraction, division, multiplication)Must be flexible regarding schedule, based on business demandsPrevious experience demonstrating strong customer serviceSuccessful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Previous OPERA experiencePrevious experience balancing financial transactionsAbility to multi-task and prioritize a variety of tasks with minimal directionProven teamwork skillsEnthusiastic and energeticExcellent communication skills

Physical Requirements

Ability to lift up to 20 lbs.Able to sit and/or stand for long periods of time

Application Instructions:   

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.     

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)