As a New Relic Product Senior Support Engineer, you will manage, configure, and optimize New Relic’s performance monitoring tools within our organization. Your role is essential in ensuring continuous monitoring of our applications and infrastructure, providing support for New Relic products to our internal customers. **Key Responsibilities:** + Implement and support New Relic products, including APM, Browser, Synthetics, Infrastructure, Cloud Integrations, Network Performance monitoring, and integrations with ServiceNow and xMatters. + Provide technical support for New Relic to internal teams and customers, resolving issues related to installation, configuration, and data exploration. + Lead sessions to gather, define, and document business and technical requirements in an agile environment. + Build strong, collaborative relationships and consensus among stakeholders across business and IT teams. + Deploy and configure New Relic agents on various systems to collect data from applications and infrastructure. + Create and maintain dashboards and reports to visualize performance data and track key metrics. + Set up and manage alerts to notify the team of performance issues or anomalies. + Investigate and resolve performance problems using data collected by New Relic. + Manage New Relic product agent upgrades across AWS and Azure datacenters. + Create and maintain technical requirements, design, and runbook documentation for New Relic products. + Identify tasks proactively to mitigate operational risks. + Advise and research New Relic product features. + Resolve incidents and implement changes related to New Relic. + Maintain Terraform scripts for deploying New Relic products. + Participate in an on-call rotation supporting a 24/7 environment. + Escalate and manage support cases to resolve technical or functional issues with the New Relic vendor. **Qualifications:** + 7+ years supporting technology applications and products. + 2-3+ years supporting and implementing New Relic products. + Proven experience supporting and implementing New Relic products, with at least 2-3 years of experience. + Strong teamwork skills and the ability to be a good team player. + Excellent organizational skills and work ethics. + Exceptional communication skills and the ability to collaborate with teams in various locations. + Proficiency in English (verbal and written). + Strong follow-up skills, self-directed, and proactive. + Experience supporting applications in a Linux server environment. + Experience with Amazon Web Services (AWS) and knowledge of its services. + Knowledge of scripting languages, including PowerShell or Bash. + Familiarity with JSON and REST APIs. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .