Job Description

The Employee Experience Lead is an integral role and will be responsible for leading Employee Experience in the 0-90-day tenure.

Work with Talent Acquisition and hiring managers to ensure the role is explained clearly to candidates during the hiring process.Engage with new hires to enhance new hire experience in 0-90-day tenure. Conduct Pre-hire orientation programs to reduce offer drop out ratio. Using data to drive insights and priorities, you will work with the local HR team to identify pain points along the employee journey, and use design thinking and EX tools to constantly improve the EX.Develop, monitor, and analyze the process of exit interviews; and proactively implement preventive actions based on exit data.Run employee onboarding and retention projects.Perform other duties requested by the manager, which are related to this position and meet qualifications.

Qualifications3+ years of experience in Employee experience, or a related fieldStrong analytical skills with the ability to translate data into actionable insightsExcellent communication skills, both verbal and writtenDemonstrated ability to manage multiple projects and prioritize effectivelyExperience with employee journey mapping and process improvementMaster's Degree in HR or a related field preferredIn-depth understanding of employee experience best practices and methodologiesEmpathetic and supportive approach to customer interactionsInnovative mindset with the ability to propose and implement creative solutionsStrong problem-solving skills and attention to detailAbility to work collaboratively in a team environment

Additional Information

This role is a budgeted and approved position where there is a focused effort in the retention and experience of offered candidates and new hires. There has been a considerable dip seen in attrition and improvement in offered candidate ratio. The cost of infant attrition is high and this position has helped in reducing the cost signifacantly.