Job Type:
RegularCompany:Roswell Park Comprehensive Cancer CenterDepartment: Information TechnologyTime Type: Full timeWeekly Hours: 40FTE:1Shift: First Shift (United States of America)Summary: • Provides a full range of technical services for any of the following technologies within the infrastructure realm which include the Servers, Microsoft SCCM And Intune; provides services including the setup, system configuration, implementation and security within the Roswell Park Infrastructure; analyzes system traffic, provides capacity planning information and assists with system solutions, monitoring and responding to Server issues; Manages the daily operations activities as well as interfacing with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance; plans and implements small to medium projects; mentors junior level team members on existing and new technologies. Manages the Microsoft SCCM and Intune environments including servers, site systems and client devices.• Creates and deploys software application packages to target devices.
• Builds and deploys operating system images to client devices using custom task sequences. Manages device drivers.
• Plans and implement patch management strategies including maintenance windows and monitoring compliance.
• Create reports and analyzes data for SCCM and Intune environment to identify potential issues.
• Stays up to date with latest SCCM and Intune features including best practices. May include AutoPilot, Bitlocker, LAPS.
• Mentors other team members.
• Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.
• Analyzes the evolving technologies and their impact on the architectural framework, deployment models, implementation, and operations.
• Provides exceptional organizational wide hardware implementation support.
• Provides expertise in complex technical support for the daily business functions of internal customers.
• Participates in project planning and makes recommendations for improvement.
• Develops automate solutions to enhance Roswell’s IT environment from both efficiency improvements and performance enhancements. Provides input to IT Management and Network team members on system needs and requirements.
• Develops and enhances processes and ensures adherence to them.
• Keeps management apprised of IT system issues.
• Provides 24 hour support for systems in area of expertise as required.
• Provides feedback to Vendor’s Product Management and Engineering teams
• Keeps up to date on competitive solutions, products, and services.
• Maintains established departmental policies and procedures, objectives, quality assurance programs, safety and compliance standards. Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops.
• Prepares written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics as directed.
Salary range for this position is $98,456 - $ 121,360 annually which includes a comprehensive benefits package.Qualifications:Required Education and Experience
1. Master’s degree and the equivalent of four (4) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
2. Bachelor’s degree and the equivalent of four (4) years of full-time experience as a Network Systems Specialist I at Roswell Park Comprehensive Cancer Center; or
3. Bachelor’s degree and the equivalent of six (6) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
4. Associates degree and the equivalent of eight (8) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
5. High School Diploma or High School equivalency Diploma and the equivalent of ten (10) years of full‐time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization.
NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.
Preferred Qualifications:
The preferred candidate will have the following skills and experiences:
Experience managing and updating SCCM environments
Experience creating application packages and deployments
Integration of SCCM with Intune, managing an Intune environment_
Creation and management of Operating System images and Task Sequences
Creation and management of MDM policies
Planning and implementing patch management strategy for client devices
General Windows server and desktop experience
General IT and customer service experience, troubleshooting skills
Equal Employment Opportunity Statement
Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.
Reasonable Accommodation Request
RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email HR-PayAndBenefits@RoswellPark.org and let us know the nature of your request and your contact information.
Our Core Values
RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.
Historical Compensation Information Statement
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.