Kalumbila, Zambia
5 days ago
Network Support Engineer

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Key Job Responsibilities:

Assist with and/or lead network projects, installations, upgrades, troubleshooting and support, including participating in region network activities.Assist with technical consultation in the design and development of infrastructure network systems to ensure a robust and stable environment.Create bill of materials, recommendations for new and/or existing network installations around the mine site.Liaise with 3rd party vendors as required in order to manage delivery of work per FQM standards and procedures.Assist in maintaining network documentation to facilitate consistency, quality of installations, systems upgrades and recovery/ repair.Assist in developing and implementing processes to address problem management, change management and performance monitoring, in order to support effective operational management.Provide relevant feedback to team and effectively communicate project status and information to stakeholders.Completing wireless site surveys for Point to Point links and Wireless LAN implementations, including working at heights.Assist with fibre optic/GPON surveys, testing, installing and terminating new fibre optic cable, whilst ensuring documentation remains current.Ensure tactful communication of difficult/sensitive information.Provide support for network infrastructure in an on-call rotation.Ensure adherence to and implementation of Group ICT standards and policies.

Key Job Attributes:

Must be creative and innovativeAbility to acknowledge and appreciate each team member's contributionsAbility to effectively communicate with personnel at all levels of managementMust be self-motivated and have the ability to motivate team membersGood analytical & troubleshooting skillsAble to work independently and within teams to tight deadlines

Experience & Qualification:

Minimum 5 years’ experience in network systems with a technical combination of structured cabling, network design/documentation, support and monitoringCisco networking skills and experienceUbiquiti Unifi AP and Unifi Air Fibre knowledge and experienceDiagnosing and troubleshooting issues within an IPv4 environmentCompetence in copper cable terminations and splicing/testing of fibre optic cables, including generating the associated reports and documentationAdministrative experience with skills to support and maintain network infrastructure and documentation aligned to FQM requirementsN+ Certification (required)CCNA (required)FOA Certified (preferred)Bachelor’s degree in Computer Science or equivalent (preferred)Current driving licenseMember of ICTAZ

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