**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** We are looking for an IT service professional with orientation in ITIL processes and networking. ITIL foundation, CCNA or other networking certificates are a big plus. The primary responsibility of our Operations Specialist is to ensure that our client IT infrastructure and systems remain operational. Managing ticket queue, resolving 1st line technical incidents and requests, distributing tickets across a team of certified network experts. **What you'll be doing** **Key Responsibilities:** + **Managing** ticket queue, team mailbox and other ITIL service **coordination** tasks + **Communicating** with users and 3rdparty service providers + Ensuring ticket quality and compliance with defined process rules across the team + Basic **troubleshooting** of and resolving of incidents based on defined documentation + **Implementation** of simple service requests and changes **Knowledge and Attributes:** + Basic orientation in **IT services** + Willingness to **learn** new things + Good level of **English and German** is a must + willingness to work **24x7** (nights, weekends, public holidays => 12 hour shift rotation) **Academic Qualifications and Certifications:** + Bachelor’s degree or equivalent in Information Technology or Business Administration or related. + ITIL foundation certification (nice to have but not mandatory) **Workplace type** **:** **About NTT DATA** NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. **Equal Opportunity Employer** NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.