Position Title: Network Operations Specialist (S3)
Company Summary
Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Responsible for the effective management and execution of all designated tasks and project assignments, per District or Region. Assists and in some cases lead project teams in the effective tracking and reporting of budgets and schedules, including coordinating all deliverables and requirements of the entire cross-functional project team.
Responsibilities
Monitor and report Key Performance Indicators (KPIs) of deliverables and supporting workflows to measure operational performance, as well as identify and assess areas of opportunity for improved process efficiencies and performance Provide support across multiple projects and project teams to ensure execution of project tasks and deliverables are being tracked and reported with a high level of accuracy. Support project tracking, reporting and schedule adherence efforts across multiple projects and project teams. Manage small scale projects from inception to completion, ensuring that all project activities are effectively and efficiently coordinated, completed on time and within budget. Develop accurate project plans for all assigned projects, modify as needed and direct close-out of completed jobs including the receipt of all required documentation. Attend project meetings to provide comprehensive job status reports and address any conflicts or issues that arise. Ensure Crown Castle leadership and applicable cross functional Crown Castle team members are aware of issues that will impact project completion or cost. Responsible for obtaining and maintaining all requisite documents related to said projects. Vendor management, where applicable. Partner with project team in leading internal and external deployment meetings and interact with applicable cross functional Crown Castle teams.
Education/Certifications
High School diploma or equivalent Two (2) year technical degree preferred Experience/Minimum Requirements Two (2) years of related experience Excellent organizational/administrative skills Strong, Microsoft Office skills (Excel, PowerPoint, Word) Ability to multi-task in a fast pace environment Strong verbal and written communication skills Customer-facing project coordination experience preferred
Other Skills/Abilities
Knowledge of telecommunications/wireless project management, asset management, maintenance, and property management preferred Knowledge of public and private right of way project deployment and site acquisition procedures including regulatory and permitting processes a plus Ability to manage and process multiple data streams Ability to direct the diagnosis of workflow problems, critical paths and institute remedies as needed Ability to read and understand financial metrics and identify remedies to financial issues
Organizational Relationship
Reports to: District Manager, Manager of Fiber Construction or Supervisor of Fiber Construction
Title(s) of direct reports (if applicable): N/A
Working Conditions: This role falls into our remote work model. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
Compensation
The hourly range offered for this position is $29.86 - $36.97 per hour. A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.
Additional Information: Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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