Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experienceInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information.Support ITIL processes to help promote others to follow and conform to applicable policies, procedures, and processes.Partner with internal and external team members on projects and/or problem resolution tasks.
SERVICE ESSENTIAL FUNCTIONS
Maintain and supports all access and distribution layer technologies.Supports multiple IT projects including organization wide Network, Unified Communication (UC), Cabling, Audio/Visual, and new construction.Assists with the administration and maintenance of core and data center network and/or telecommunications systems.Resolves complex network issues related but not limited to WAN, LAN, Voice, and other infrastructure related problems
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Maintains IDF/MDF and DC closet elements.Assist in quality control testing, policy implementation, and training of enduses on communication channels as needed. (i.e. VPN, WebEx, phones, etc.)Provides problem resolution, technical analyses, and progress reports on assigned projects.Assist in the documentation of network designs, problems, root cause analysis, and disaster plans.(EF)
FINANCE ESSENTIAL FUNCTIONS
Practices good time management, and good assessment in professional decision making. Prepares timely reports for management regarding systems status and activity.Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSStay abreast of emerging technology trends. Seeks out innovative technologies that provide solutions to new ideas, trends, and concepts.Proactively manages own professional development and completes Individual Development Plan (IDP)
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Four years experience of progressive data network engineering experience.Healthcare and Project Management experience preferred. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
CCIE - Certified Cisco Engineer (CISCO) -- recommended within 6 months ORCCNP - Certified Cisco Network Professional (CISCO) -- or other Network Professional Certification within 6 months ORCCNA - Certified Cisco Network Associate (CISCO) -- or other Network Professional Certification within 6 months OROnce proof of initial certification requirements are cleared, further tracking of certification is not required KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesAdvanced understanding of subnetting, VLAN's, and address schemas.Advanced knowledge of networking concepts.Advanced experience with PCs, servers, and Cisco network switches, and VOIP.Advanced knowledge of routing. (i.e. gateway, subnet mask, RIP, EIGRP, IGRP)Advanced understanding of DNS, DHCP, and WINS protocols.Advanced understanding of WAN protocols.Advanced understanding of Voice protocols.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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