Job Title : National Retail Operations Manager
Sector Title : Retail Stores
Area : Johannesburg
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Our client is searching for an experienced National Retail Operations Manager who will support them in growing and driving their business forward The ideal candidate would be one with Luxury Retail Brands and in Retail Management at a National Level This role will be required to be responsible for the delivery of exceptional operational and commercial standards throughout the stores in the area developing all areas of operational activity and driving sales and profitability through the performance and development of teams
Key functions and duties
Responsible for retail stores and driving the performance of these stores
Managing & monitoring stores sales performance KPIs and targets to maximise profitability for the area
Be a brand ambassador ensuring you promote the brand in a positive way across your area
Encouraging store teams to exceed customer service standards
Consistently driving high levels of operational excellence across the stores
Recruiting training coaching and developing store teams in order to optimise performance across the area & provide succession for the company
Adherence to International & local guidelines policies processes and procedures and ensure they are implemented and respected in the stores
Assisting advising and guiding Retail Managers in managing their teams as well as in all aspects of store management including stock management store administration staff organization and merchandising
Establish and submit regular reports as required to the CEO
Support programmes to enhance sales
Ensure good collaboration between the stores and the relevant internal functions
Proactively ensure alignment in order to deliver seamless customer service
Ensure the implementation of a regular coaching programme for outlets and Monitor results in order to enhance and improve the customer experience in stores
Develop a retail location strategy and identify new locations relocations and renovation projects for channel Manage new store openings
Monitor IRD Projects
Responsible for the corporate consistency of the Visual Merchandising Guidance
Budget Management and Ensure reporting accuracy and transmission of reports concerning the channel network
Requirements
Minimum 7 to 8 years retail experience
With a minimum of 3 years in leading & managing retail sales teams
Luxury brand experience
Product Management
Strong commercial acumen combined with good marketing skills
Role requires frequent domestic and occasional international travel
Multinational experience
Experience gained within a matrix management reporting structure
MS Office
Typically role follows normal working hours however at times there will be requirements to work on weekends
Accordingly a flexible approach is required
Salary Market related
Please forward updated your resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful