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Job Description

 Lead the implementation and execution of a business development strategy to support growth, business development and marketing to enhance the organisations presence and reputation within the general insurance industry.

Take accountability and ownership for the strategy in delivering the business plan objectives within a portfolio. Drive the achievement of new and existing business profitability and growth targets by ensuring that services and solutions provided to brokers and / or intermediaries meets or exceeds defined service level agreements across the product/s lifecycle as measured in a performance metrics plan. Manage relationships with the broker and intermediary channel and ensure effective broker service levels. Identify and create coordinated business development opportunities. Ensure a consistent, detailed understanding amongst all team members of the business development targets, goals, performance levels, products, business rules and conditions. Manage campaigns and interventions in line with opportunities, available resources, product scope and best practices. Manage the allocated business development, incentive and expense budget for the team against set targets. Deliver new business opportunities in the intermediary market in support of the segmentation strategy. Collaborate with Underwriting, Operations and Claims (Revised structure in Retail, including Complex Commercial and others) to develop or enhance the current underwriting strategy with the intent to manage the risk and quality of the business being underwritten, while driving growth targets. Proactively monitor sales trends and identify and implement corrective actions as required. Lead the implementation of measures that monitor the quality and speed of services provided to brokers / customers. Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite. 

 

Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements. Ensure adherence to organisational policies, practices and procedures. Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.

 

Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards. Establish productive operational relationships with key stakeholders in the various channels and administrative teams. Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.

Requirements

Bachelors’ Degree or equivalent qualificationFinance qualification preferrable3 - 5 years’ experience in a stakeholder engagement position (external stakeholder engagement position being preferable)

Lead implementation and execution of the key account strategy to support growth and business development to enhance the organisation’s presence and reputation within the general insurance industry. Manage key internal and external relationships across the various strategic account.

ResponsibilitiesKey Account Management

Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.

Customer Relationship Management / Account Management

Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Customer Needs Clarification

Set clear objectives for each sales call; develop and make presentations that are tailored to the known interests, needs, issues, and concerns of decision-makers and influencers within the customer organization; gather and analyze relevant information; and gain agreement to a statement of customer requirements.

Sell Customer Propositions

Configure a complex product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs, taking input from relevant internal specialists. Present the solution to customer representatives and negotiate agreement within a predefined range of commercial parameters, or, alternately, review sales proposals from team members and authorize those that deviate from standard terms, escalating issues to senior management where appropriate.

Promoting Customer Focus

Develop internal marketing plans and work collaboratively with other departments to improve internal relationships and build strong external customer relationships.

Customer Relationship Development / Prospecting

Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.

Customer Relationship Management (CRM) Data

Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of customer relationships.

Sales Opportunities Creation

Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.

Operational Compliance

Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Building Trust, Client Needs Assessments, Consultative Selling, Customer Complaint Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Customer Needs, Identifying Sales Opportunities, Sales Data Management, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

Action OrientedBuilds NetworksBusiness InsightCollaboratesCommunicates EffectivelyCustomer FocusDirects WorkEnsures Accountability

Education

NQF Level 9 – Masters

Closing Date

23 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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