National Account Manager – Brisbane

Location: Brisbane Airport
Company: BGIS
Employment Type: Full-Time/Permanent

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role

BGIS is seeking an experienced National Account Manager to play a pivotal role in driving our business growth strategy. You will focus on enhancing customer engagement and satisfaction with our key client. As a leader, you'll oversee the delivery of contractual obligations, ensure KPIs are met, and build long-term client relationships. The ideal candidate will be committed to long-term success, delivering results, and managing teams effectively.

Key Responsibilities

Manage contract obligations, ensuring KPIs are met while building strong, long-term relationships with the client. Oversee financial objectives, including forecasting, budgeting, invoicing, and approvals, to ensure compliance and client satisfaction. Lead the BGIS contract team with clear communication, monitoring account performance, and reporting on key metrics. Develop and nurture key client relationships, identifying new opportunities for growth within existing accounts. Manage and champion an interstate team of at least 6 members, promoting collaboration and high performance. Ensure all services are delivered in line with contract requirements and BGIS systems. Maintain full compliance with contracts, BGIS business systems, and OHS&E policies, ensuring all stakeholders meet requirements. Foster a positive team environment by promoting BGIS values, encouraging collaboration, and holding team members accountable for results.

Education, Experience, and Skills

Essential:

Experience delivering Property, Facilities, Project, and Financial Management services in a corporate real estate environment, including managing teams and subcontractors. Strong business knowledge with experience in planning, financial management, contract negotiation, and client/contractor relationship management. Interstate travel at least once a month, including occasional overnight stays. Process-driven, with the ability to problem-solve, build lasting relationships, and navigate challenges effectively. Senior-level Facilities Management (FM) experience including 1-Year as an Account Manager

Desirable:

Senior-level experience in a complex industry, with a focus on QA, OH&S, and environmental systems. Advanced knowledge of business planning, financial management, and current OH&S, QA, and environmental regulations. Industry-recognised certifications or training in Building/Facilities Management or related fields.

Why Join BGIS?

Key Benefits Include:
✔ Hybrid Working Role: Hybrid work arrangement (3-Days in the office).
✔ Diverse Facilities Management Experience: Expand your skill set across various sectors.
✔ Comprehensive Training Programs: We invest in your professional development.
✔ Supportive Team Environment: Work in a collaborative and professional workplace.
✔ Reward & Recognition: We acknowledge and reward your hard work.
✔ Engagement Opportunities: Participate in social, CSR, and community initiatives.
✔ Diversity & Inclusion: We foster an inclusive workplace, recognized as Work180's Most Improved Company for Gender Diversity in 2024.
✔ Community Engagement: Enjoy two paid volunteer days (16 hours) per year.
✔ Industry Recognition: In 2023, BGIS APAC won nine prestigious industry awards.
✔ Best Places to Work: Ranked 3rd in the 2024 AFR BOSS Best Places to Work.

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. We employ over 10,000 people worldwide and manage over 50,000 diverse facilities, including critical environments such as data centres. Our clients include sectors such as Defence, Healthcare, Government, Higher Education, and Utilities.

How to Apply

If you are an approachable, engaging, and proactive Account Manager looking to join a forward-thinking company, we would love to hear from you!

BGIS is an equal opportunity employer and encourages applications from all backgrounds.

Eligibility

Applicants must have full working rights in Australia (Australian citizenship or permanent residency required).

Apply now to be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at apac.bgis.com