Entity:
Finance
Job Family Group:
Job Description:
The myProcurement Senior Analyst role is responsible for delivering a strong user and supplier experience by managing and resolving complex procurement queries including identifying areas of improvement in the process. The main purpose of the role is to provide quality support to business end users and suppliers and ensure the compliant procurement process is adhered to.
For Kuala Lumpur applicants: Evening shifts ranging from 1pm-10pm /3pm-12am in support of our global user and supplier base.
As an expert in Procurement processes, operations, strategies and organization, key responsibilities will include:
Acting as the 2nd line to identify, resolve and develop solutions to the most complex queries and systemic Operational problems which cannot be resolved by the Level 1 helpdesk team.
Providing professional mentorship and technical coaching to the Level 1 helpdesk team.
Playing a key role in identifying areas of improvement across S2P processes and work with various Operational Excellence teams e.g. myProcurement Digital Experience, S2C Excellence team and P2P Operational Excellence team to improve GBS Procurement’s ability to implement within Procurement systems and operations
Supporting the myProcurement Team Lead in issue handling and working with cross functional teams for the highest priority issues/highest sensitivity cases.
Contributing to the implementation of the Excellence & Experience and myProcurement organization’s strategy by delivering on the priorities of the organization.
Supporting the myProcurement Team Lead in work optimization within the Team, delivering against the targets set in the Performance Management framework.
Experience and Qualification -
Relevant educational background or equivalent experience
Demonstrated experience in S2C and P2P systems
Excellent system product knowledge in Ariba (Supplier) and SAP ERP
Strong customer service background with a focus on providing exceptional service to our customers
Excellent verbal and written communication skills
Strong conflict resolution skills
Strong analytical capability
Solid project management skills
Experience working cross-culturally across a global team
Competent in managing customer data securely
At bp, we provide the following environment and benefits to you:
A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
Possibility to join our social communities and networks
Learning opportunities and other development opportunities to craft your career path
Life and health insurance, medical care package
And many other benefits.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.