**Job Description :** **Job Title: My HUB HR & PE Capability Senior Associate** **Level: 6B** **Function: Global HR Operations / Employee Experience** **Reports To: My HUB HR & PE Capability Lead** **Context/Scope** **The wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner improving employee experience.** **The My HUB HR & Process Excellence Capability team within the Process Excellence area drives a collaborative global HR technology and process change culture. We are strategic partners who advocate and enable My HUB (powered by the ServiceNow platform) HR technology changes as well encouraging a Process Excellence Key User community throughout GHRO.** **Purpose of Role** **The My HUB HR & PE Capability Senior Associate has 3 main spans of control across basic query support from our HR Operations teams, supporting delivery of our People Capability agenda, and supporting delivery of our HR Knowledge strategy.** **Provide basic support to our HR Operations teams for their queries of how to use My HUB (ServiceNow) and partner with the HR Service Delivery Specialist to spot optimisation opportunities,** **Partner with the Process Excellence Capability Assistant Manager to support the Super User network and deliver our Shared Service Employee Experience Capability agenda,** **Partner with the HR Portal & Knowledge Assistant Manager and HR Operations teams to spot Employee & Manager Self-Service opportunities, and to support delivery of our HR Knowledge strategy.** **Top Accountabilities** **The My HUB HR & PE Capability Senior Associate in this role will support basic query triage, assist with operational capability initiatives and handle ServiceNow HR Knowledge.** **Monitor and Respond to Queries: Regularly check the designated communication channels (e.g., email, chat) for incoming queries and respond promptly.** **Categorize and Prioritize: Identify the nature of each query and prioritize them based on urgency and complexity.** **Call out Complex Issues: Route more sophisticated or technical issues to the appropriate team members or departments for resolution.** **Data Collection and Analysis: Assist in collecting data related to operational performance metrics and analyse trends to support decision-making.** **Documentation: Maintain accurate records of processes, procedures, and standard methodologies within the operational framework.** **Process Improvement Initiatives: Participate in identifying areas for process improvement and assist in implementing changes under supervision.** **Knowledge Base Management: Help maintain and update the HR knowledge base by adding new articles, updating existing content, and archiving outdated information.** **User Training Support: Assist in crafting training materials (e.g., guides, videos) to help employees navigate ServiceNow HR modules efficiently.** **Feedback Collection: Collect feedback from users regarding the HR knowledge base content to identify gaps or areas for improvement.** **Qualifications and Experience Required** **Must have English-language proficiency, able to articulate with excellent verbal and written communication skills.** **Must have ability to work independently and communicate reliably with customers of varying levels of understanding.** **Additional Requirement** **Ideally has University graduate qualification.** **Ideally has qualifications or certifications in the areas of HRIT/HRIS, HR Shared Services, and/or People Capability/License To Operate.** **Worker Type :** Internship (Fixed Term) **Primary Location:** Bangalore Karle Town SEZ **Additional Locations :** **Job Posting Start Date :** 2024-12-10 With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. **DRINKiQ** What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)