NASHVILLE, Tennessee, USA
56 days ago
Multi-Unit Team Leader
Are you a passionate people leader, capable of managing multiple offices? Do you want to work for six months of the year, and have the remainder of the year free to pursue other interests? H&R Block is looking for a Multi-Unit Team Leader to accelerate our seasonal tax business by managing three H&R Block offices and providing leadership to the customer-centric teams that work within them.

As a Multi-Unit Team Leader, you will serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives (i.e., clients, revenue and earnings) for three tax offices. Prior tax preparation experience is not required. You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities

What you'll do...Manage office staffing, operations, and logistics for three offices with support from two Associate Team LeadersPartner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvementAssist the DGM in recruiting and interviewing candidates for tax office associate positionsBuild an engaging team environment, across all offices, by training and coaching associates while holding them accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributionsConduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concernsLead daily team meetings and communicate essential information to tax office associatesCreate associate work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all officesTravel between the three offices as requiredMay prepare tax returns, as neededMulti-Unit Team Leader
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