Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee, in Trade Promotions Management.

In this position, MT, TPM Role will be an integral support who will manage Business processes, tools update systems, data governance and reporting that Customer Account Managers can easily understand and use.

This role will help liberate Customer Account Managers to spend more time on Grow the business activities.

Responsibilities

· Establish strong collaborative relationship with Clients, Salesteam and Customers

· Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category etc.

· Proactive and Self-motivated to follow up or chase with multiple teams for pending information

· Create, update, cancel Promotions on TPM tool

· Evaluate and Update Customer system/portals with activity plans and promotions

· Reconciliation and resolve promo mis-match issues between TPM and Retailer portals

· Validate required details as per guidelines to create or amend a Promo

· Send request to CAM (Customer Account Manager) to provide the updated details

· Update the Promo plan into tracker

· Regular query resolution and proactive communication/escalation

· Create Promo nomination form confirm back to CAM

· Ensure that the promotions are finalized on tool before promo launch date

· Input the data into TPM to create/modify/cancel a promo

· Validate and Update Promo plan into tracker

· Maintain daily work tracker, review and update SOP, update FMEA

· Manage exceptions and follow guardrails

· Maintain positive VOC from stakeholders

· Create and prepare regular timely Reports, provide analytics

· Achieve KPIs / SLAs contractually agreed

· Deliver Operational Excellence Framework

· Manage and lead calls with clients

· Be proactive and ensure operations is run smoothly

· Own, create, update, and maintain Standard Operation Procedures (SOP) and Knowledge Management tools

· Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting

· Identify problems/issues in day to day Operations and resolve them proactively

· Highlight and escalate any issues that need attention

· Coordinate and resolve issues with excellent customer service

· Deliver quality customer service by researching and responding to all internal stakeholder’s inquiries quickly, effectively, and professionally.

· Ensure positive customer VOC from stakeholders

Qualifications we seek in you

Minimum qualifications

· Any Graduate / preferably B. Com

· Flexibility to work in any shift

· MIS and/or reporting experience

· Fair understanding of upstream and downstream of process in Trade Promotions: Trade Claims, Dispatch rate, Demand/supply planning, Logistics, Supply chain, overall understanding of Trade Pay and Deductions

· Fluent in English. Proficient oral and written communication skills.

· Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills

· Strong analytical mindset, problem solving, organization skills, and attention to detail

· Smart problem solver– generate good ideas and practical solutions

· Strong team player, Dependable

· Able to manage their workload and ensure completion of tasks even if a stretch is required

· Ability to prioritize tasks and Multitask when required

· Exposure to consumer goods industry

· Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP etc.

· Proficient Visio skills and process mapping experience (Preferable)

· Certification in Trade Promotions Management is an added advantage

· Transitions Experience- Must have transitioned 1 or more process successfully

· Proficient Visio skills and process mapping experience (Preferable)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.