At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Medical Science Liaison (MSL) Manager

Purpose:

Scientific Experts have special needs for in-depth and cutting edge information, because these health care professionals design and implement novel research and educate colleagues/students.  The Medical Science Liaison program is specifically designed to meet the needs of Scientific Experts through a field-based group of medical professionals with deep content knowledge about specific disease areas, available products /investigational compounds (both Lilly and competitor), and current issues in the therapeutic area(s) they represent. Medical Science Liaisons also gather feedback and insights from Scientific Experts, to better inform Lilly's research and overall strategic direction. By providing answers that matter and facilitating scientific exchange between industry and the Scientific Expert community, Medical Science Liaisons have the opportunity to improve patient outcomes by providing needed information that addresses important clinical and scientific questions.

The Medical Science Liaison Manager is responsible for effective and compliant implementation of the Medical Science Liaison program within one or more assigned therapeutic areas and has direct supervisory responsibility for a team of field­based Medical Science Liaisons who represent a specific regional area, therapeutic area component, or other segment of the overall Medical Science Liaison program. The Medical Science Liaison Manager is responsible for managing the performance and development of the members of their team, overseeing the compliance, quality and effectiveness of field operations, and implementing strategic plans to optimize the team's performance. The Medical Science Liaison Manager is also responsible for establishing and maintaining effective communication and partnerships with field medical and internal colleagues in order to leverage the team's expertise to appropriately support strategic objectives and initiatives.

Primary Responsibilities:

1.0 Effective People Management & DevelopmentHas supervisory responsibility for their direct reports, including administration of   performance management and individual development plans.Develops and strengthens the skills of direct reports through frequent interactions and coaching in field settings and other contexts. Regularly scheduled field coaching visits with individuals at least 2-3 days per week are expected.Oversees the development and implementation of required training for new and experienced personnel, reflecting scientific content, the skills necessary for successful Scientific Expert interaction and functional expertise. Collaboration with CRPs, Global Medical Science Liaison Capabilities and others is expected.Recruits and staffs field-based positions as appropriate and takes full responsibility for these personnel decisions.Manages and optimizes personnel resources.Participates actively in cross-functional succession planning and talent development discussions

2.0 Manage Field Operations -  Maximize Operational EffectivenessDeploys the necessary tools, processes, and other resources to enable successful field activities.Oversees geography management and the Medical Science Liaisons commitment and effectiveness in developing and maintaining relationships with Scientific Experts and other external customers will require 40-60% travel including the occasional international trip for company meetingsIdentifies meaningful and appropriate metrics to measure performance.Creates and reviews activity reports/dashboards, assesses materials to identify opportunities to improve performance, enhance the allocation of resources, and meet objectives.Evaluates and resolves complex business and operational problems.Oversees compliance with the applicable promotional law and Lilly policies and procedures by monitoring training compliance, conducting periodic reviews of documentation, providing feedback from observation of field activities, and engaging in other oversight efforts.  This includes completing all required tasks defined in the MQS procedure Medical Science Liaison Programs and Quality Agreement (for example, Quality Reviews of documentation, field visits, Scientific Expert Identification reviews, etc.)

3.0 Design and Implement Strategic Initiatives to Optimize Team PerformanceCreates and executes strategic plans and to improve the team's performance and leverage the impact of its expertise with both Scientific Experts and internal partners.Identifies, develops, and implements specific initiatives to enhance the team's medical expertise, improve team dynamics, boost efficiency, improve alignment with corporate priorities, or achieve other objectives.Organizes team meetings or other forums to share best practices, recognize contributions, enhance skills, and discuss important organizational and administrative developments.Ensures close collaboration and alignment with appropriate therapeutic area CRP/CRSs and other internal partnersLeads/participates in process improvement projects and initiatives locally, regionally and globally - in collaboration with other Medical Science Liaison Managers and Global Medical Science Liaison Capabilities colleagues.

5.0 Establish and Maintain Effective PartnershipsParticipates as an active member of relevant Brand Teams and partners appropriately with other cross-functional teams.Oversees collection and communication of scientific intelligence, clinical insight and other field input to better inform decision-making by internal partners.Collaborates with peers and other members of the function's leadership team (Medical) to share best practices and contribute to objectives.Supports the Medical Science Liaison's relationship-building efforts with Scientific Experts, supplementing these partnership efforts as needed.Contributes to the Medical Science Liaison regionally and globally by sharing best practices and resources

6.0 Scientific and Technical ExpertiseMaintains the functional expertise necessary to appropriately lead the MSL organization, monitor individual performance, and coach individual MSLs to improved performance in the role. This includes deep knowledge of appropriate external regulations and internal standards and procedures.Develops the level of scientific expertise necessary to effectively engage with internal partners and appropriately supervise the role.

Minimum Qualification Requirements:  

Health science related degree requiredThree or more years experience in pharmaceutical industry requiredMedical information/communication experience or relevant therapeutic area expertise preferredFamiliarity/experience with regulated environments preferredExperience in coaching and developing scientific/technical personnel highly valuedExperience in field-based environments highly valuedRole will require 40-60% travel, including international trips for company meetings

Other Information/Additional Preferences:

Familiarity with the academic community and the medical research and medical education process highly valuedDemonstrated leadership and the ability to achieve results through peopleEffective verbal and written communication skillsStrong interpersonal skills, including capability to engage in professional relationship building and networkingCapability to develop and apply creative solutions and implement decisions effectivelyStrong planning and organizational capabilitiesCapability for learning agility, sufficient to oversee processes for acquisition of technical information by personnel, provide effective feedback on the quality of verbal and written technical communications and documentation by personnel, and provide direction to tea

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly