Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Job Summary - 

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team within Cloud Managed Services provides support to run the business including the following: financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization and leadership support

Minimum Degree Required (BQ) *:

 Bachelor’s Degree

Degree Preferred:  

Required Field(s) of Study (BQ):  

Bachelor’s degree in computer science, Information Technology, or a related field.

Preferred Field(s) of Study:

Minimum Year(s) of Experience (BQ) *: US

Minimum of 6-10 years of experience

Certification(s) Preferred:

NA

Required Knowledge/Skills (BQ):

Job Responsibilities:

Job Summary: **

We are seeking a highly skilled and experienced Business Analyst / Quality Assurance Specialist with comprehensive knowledge of the mortgage industry. The ideal candidate will have a strong background in both business analysis and quality assurance/testing practices, ensuring our mortgage operations and systems are efficient, effective, and error-free.

**Key Responsibilities: **

*Business Analysis: *

- Gather, document, and analyze business requirements for mortgage-related projects.

- Collaborate with stakeholders, including product owners, developers, and other BAs, to define and prioritize business needs.

- Conduct gap analysis and propose solutions to bridge identified gaps.

- Create detailed functional and non-functional specifications.

- Facilitate meetings and workshops with stakeholders to elicit requirements.

- Develop process maps, workflows, and business process models.

- Assist in creating user stories, use cases, and acceptance criteria.

*Quality Assurance:*

- Develop comprehensive test plans and test cases based on business requirements and technical specifications.

- Execute various types of testing, including functional, regression, integration, and user acceptance testing (UAT).

- Identify, document, and track defects using a defect management tool.

- Collaborate with development teams to ensure timely resolution of identified issues.

- Perform root cause analysis of defects and recommend process improvements.

- Conduct post-implementation reviews to ensure solutions meet business needs and are free of defects.

- Maintain and update QA documentation, including test scripts, test data, and test results.

**Qualifications:**

*Education:*

- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.

*Experience:*

- Minimum of 3-5 years of experience as a Business Analyst/Quality Assurance Specialist in the mortgage industry.

- Proven experience in gathering and documenting business requirements.

- Hands-on experience with various testing methodologies and tools (e.g., Selenium, JIRA, HP ALM).

- Familiarity with mortgage industry regulations, products, and processes.

*Skills:*

- Strong analytical and problem-solving skills.

- Excellent verbal and written communication skills.

- Ability to work independently and within a team.

- Detail-oriented with strong organizational skills.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

- Knowledge of Agile and Waterfall development methodologies.

Preferred Knowledge/Skills *:

*Certifications (Preferred but not required):*

- Certified Business Analysis Professional (CBAP)

- ISTQB Certified Tester

- Agile Certification (CSM, PSM, etc.)

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date