Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Invite and give in the moment feedback in a constructive manner.Share and collaborate effectively with others.Identify and make suggestions for improvements when problems and/or opportunities arise.Handle, manipulate and analyse data and information responsibly.Follow risk management and compliance procedures.Keep up-to-date with developments in area of specialism.Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.Build and maintain an internal and external network.Seek opportunities to learn about how PwC works as a global network of firms.Uphold the firm's code of ethics and business conduct.

Job Summary - 

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. The Cloud Managed Services Operations team within Cloud Managed Services provides support to run the business including the following: financial management, billing and collections, practice communications, business development and sales strategy support, practice budgeting, utilization and leadership support

Minimum Degree Required (BQ) *:

 Bachelor’s Degree

Degree Preferred:  

Required Field(s) of Study (BQ):  

Preferred Field(s) of Study:

Minimum Year(s) of Experience (BQ) *: US

Minimum of 1 year of experience

Certification(s) Preferred:

 RPA certification (e.g., UiPath Certified Professional, Blue Prism Developer Certification).

Required Knowledge/Skills (BQ):

Job Summary:
We are looking for a highly motivated and detail-oriented RPA Support Associate to join our team. The ideal candidate will provide support and maintenance for our RPA solutions to ensure their optimal performance and reliability. This role requires a good understanding of RPA technologies, strong problem-solving skills, and the ability to work effectively with various teams to resolve issues.

Key Responsibilities:

RPA Solution Support:

Monitor the performance of RPA bots to ensure they are functioning as expected.Troubleshoot and resolve issues related to RPA processes and systems.Provide ongoing support and maintenance for RPA solutions.

Incident Management:

Respond to and manage RPA-related incidents and service requests within defined SLAs.Document and track incidents, service requests, and resolutions in the IT service management system.Escalate unresolved issues to the appropriate teams or vendors when necessary.

Process Optimization:

Identify opportunities for improving the efficiency and effectiveness of RPA solutions.Collaborate with the RPA development team to implement enhancements and optimizations.Perform regular reviews and audits of RPA processes to ensure compliance and efficiency.

Training and Documentation:

Create and maintain detailed documentation of RPA processes, configurations, and support procedures.Provide training and support to end-users on RPA tools and best practices.Develop knowledge base articles and support guides for common RPA issues and solutions.

Collaboration and Communication:

Work closely with business units, IT teams, and RPA developers to understand and address support needs.Communicate effectively with stakeholders regarding the status of ongoing issues and resolutions.Participate in regular team meetings to discuss support activities and share knowledge.

Compliance and Security:

Ensure compliance with company policies, procedures, and security standards in all RPA activities.Conduct regular security assessments and audits of RPA environments.Implement security best practices in RPA development and support.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field.Minimum of [X] years of experience in a technical support role, preferably with RPA solutions.Strong understanding of RPA tools and technologies (e.g., UiPath, Blue Prism, Automation Anywhere).Proficiency in programming languages such as Python, Java, or .NET is a plus.Experience with IT service management tools (e.g., ServiceNow, Jira).Excellent troubleshooting and problem-solving skills.Strong communication and interpersonal skills.Ability to work effectively both independently and as part of a team.Detail-oriented with a strong focus on quality and accuracy.

Preferred Knowledge/Skills *:

Preferred Qualifications:

RPA certification (e.g., UiPath Certified Professional, Blue Prism Developer Certification).Experience with automation and scripting tools (e.g., PowerShell, VBA).Knowledge of process mapping and business process reengineering.Understanding of ITIL framework and best practices.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date