NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges. With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. **Want to be a part of our team?** Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. **Working at NTT** As a Network Operations Engineer, you'll be responsible for monitoring and managing network equipment. You'll work in our internal IT infrastructure and will be responsible for configuration, monitoring and maintaining the company's servers. **Key Roles and Responsibilities:** + Monitors client infrastructure and solutions + Identify problems and errors prior to or when they occur + Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction + Investigate first line incidents assigned and identify the root cause of incidents and problems + Full approved requests following agreed procedures + Provide telephonic or chat support to clients when required + Execute approved maintenance activities including patching and configuration changes + Follow the required handover procedures for shift changes to ensure service continuity + Report and escalate incidents where necessary **Academic Qualifications** + Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) + ITIL certification + CCNA R/S **Required Experience:** + Working knowledge and understanding of IP, WINS, DHCP, DNS, etc. + Working knowledge and experience with routers & switches + Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization \#Dimensiondatacareers **Skills Summary** Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, Troubleshooting **What will make you a good fit for the role?** **Remote Type** **:** **Equal Opportunity Employer** NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category **Join our growing global team and accelerate your career with us. Apply today.** **A career at NTT means:** + Being part of a **global pioneer –** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. + Being at the forefront of **cutting-edge technology –** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’. + **Making a difference –** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. + Being **your best self –** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. + Having ongoing opportunities to **own and develop your career –** with a personal and professional development plan and access to the broadest learning offerings in the industry.