Motor Spare Parts / Warranty SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Customer Service Manager

Your role and responsibilities

The Motor Spare Parts / Warranty Specialist will be part of the Customer Service team and reporting directly to the Customer Service Manager, this position is located at our Montreal Campus. Main responsibilities for this position will be to provide timely customer support with warranty inquiries & motor spare part quotations and Order Entry. The role requires critical thinking and decision-making skills to handle multiple interactions in a fast-paced environment while providing our customers with a superior experience.•\tCoordinate Warranty Claims: Manage warranty claims from OEM customers and channel partners, including determining warranty status and recommending solutions.•\tPrepare Proposals: Create technical and commercial proposals for Large AC motor spare parts based on customer specifications.•\tCustomer Issue Resolution: Collaborate with the product management team to troubleshoot and resolve customer issues.•\tProcurement and Order Management: Procure parts from ABB factories using SalesForce or Business Online and enter customer orders using SAP ERP.•\tField Service Coordination: Arrange for field service technicians to repair equipment and monitor associated costs.•\tCustomer Communication: Proactively inform customers about claim status and build sustainable relationships through open communication.•\tTracking and Analysis: Maintain a tracking system for all warranty claims, set KPIs, and perform lost proposal analysis to improve future results.•\tComprehensive Customer Service: Provide reliable, courteous, and professional service, including quotation processes, order handling, logistics, and invoicing.

Qualifications for the role

Mechanical College Degree with relevant 3-5 years of experience with motors and/or drives (Preferred)). Bilingualism, written and spoken (French and English). French is required. English is also required to communicate with customers outside Quebec on a regular basis. Minimum 3 to 5 years of experience in customer service. Ability to work in a fast-paced environment Strong sense of urgency and ownership Good knowledge of Microsoft Office suite. Must be teamwork oriented, be ready to take initiatives, able to problem solve, information seeking and eager to learn. SAP knowledge and Logistics are considered an asset. Based in Montreal, Quebec.

BenefitsRetirement planAccident insuranceHealthcare planWellbeing programMore about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.