**Overview:** Provide work leadership in a Mortgage unit requiring highly specialized knowledge of the products, regulations, policies pertaining to Mortgage products, performing work of a non-routine nature and requiring independent judgment. Perform the most highly specialized clerical duties within the unit. May be responsible for process documentation/improvement, training, facilitating process innovation teams, and/or researching and resolving highly specialized and/or sensitive issues. **Primary Responsibilities:** + Monitor workflow and serves as a liaison between unit and management. + Research and resolve complex issues. + Performs the most highly specialized clerical duties pertaining to assigned department. Acts as a backup during vacations, absences, etc. + Assist supervisor in developing staff objectives as well as providing input in evaluation of overall performance. + May complete any or all of the following responsibilities: + Complete and/or facilitate special projects as assigned by supervisor or manager. + Maintain databases/spreadsheets and complete daily, weekly, or monthly departmental reporting. + Document internal processes and determine methods for process improvement. + Produce departmental procedures and conduct ongoing training to assure compliance. + Facilitate process innovation teams. + Perform other projects as assigned. **Scope of Responsibilities:** Works under general supervision. Supervisory/ Managerial Responsibilities: Train staff, prioritize and delegate daily work to staff. **Education and Experience Required:** A combined total of 3 years of higher education and relevant work experience in a bank operations environment. Education and Experience Preferred: Bachelor's degree preferred. Preferred Experience: Final documents knowledge (Mortgage, Final Title and Note) and experience with Investors Sonyma, GNMA, FNMA and FHLMC. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Williamsville, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.