Job Summary Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services. This is a remote position open to any qualified applicant in the United States. Job Responsibilities + Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary + Completing allocation changes, non-financial requests, form requests, web assist, etc.… + Document call details accurately + Resolve customer service-related issues + Accountable to build/maintain effective relationships with customers + Other duties as assigned Salary and Other Compensation: Applications will be accepted until April 12, 2025. The hourly rate for this position is between $18.00 – $30.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Life & Disability Insurance • Group health dental & Wellness • Sick Leaves • 401(k) plan and contributions Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.