Customer Service Representative Daytona Beach, FL 32114 Pay Rate: $17/hr (additional pay rate for English/Spanish bilingual candidates) Start Date: January 29th 2025 Interview Date: January 14th 2025 Schedule: Training (In office for First Day/Orientation, Remote for following 3 Weeks) M-F 10:30am-7pm (Hybrid Schedule, 2 days in office per week) Training Schedule: ○ Training schedule - 9:30am -6:00 pm Mon-Fri for the first 3 weeks. Fully Remote Training. Nesting: M-F 10:30am to 7:00pm. Following 4 weeks, Fully In Office. ○ Shift after training - 10:30am to 7:00pm. HYBRID: 2-3 days in office per week. ***NO TIME OFF IN FIRST 4 WEEKS!*** Responsibilities: • Will be handling about 35-45 inbound calls per day, within the Mortgage Servicing department. • This person will be responsible for handling inbound calls pertaining to insurance servicing questions. • Will receive questions from borrowers, insurance agents and financial institutions. • The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. • Majority of calls will be in regards to payment and/or coverage questions. • The CSR must be able to multi-task between various systems to research and document the phone calls. • The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. • Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner. MUST HAVE: • At least 1 year of RECENT customer service experience • Efficient in using a windows PC computer and navigating their software system • typing: at least 35 WPM • Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances) • **internet connection** - will be required to train remote and work remote. • Reliable transportation #priorityeast Pay and Benefits The pay range for this position is $17.00 - $18.50 • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Daytona Beach,FL. Application Deadline This position will be accepting applications until Jan 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.