Primary Job Responsibilities

Responsible for effectively leading a full team by overseeing all aspects of hiring, performance management, employee development, and mentorship to ensure high productivity and optimal staff engagement in a mortgage branch environment.Responsible for all training of sales professionals on the benefits of Pulte Mortgage including but not limited to the expanded customer inquiry tools, online application process and post application tools for tracking customer status during the escrow period.Proactively pursues and secures signups for Pulte Mortgage at point of sale.Actively participates with builder in Homebuyer and/or Realtor events designed to generate community interest.Sets standards for customer service in conjunction with local homebuilding management and achieve targeted customer satisfaction rating goals.Ensures the team achieves expected outcomes and effectively manages challenges as they occur.Attends all community and leadership meetings as a member of the Division Senior Operating team.Serves as a liaison between various builder and mortgage functions to efficiently manage Division's backlog. Must meet or exceed business plan goals.Manages branch financial performance. 

Management Responsibilities

Ensures appropriate staffing to meet department needsUtilizes recruiting and selection tools/processes to build organizational talentDelegates work according to employee’s abilities and skillsEvaluates employee’s performance and plans for compensation actions in accordance with that performanceProvides developmental opportunities through identification of internal and external training opportunitiesCreates opportunities for employee growthProvides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

Decision Impact: DivisionDepartment Responsibility: SingleBudgetary Responsibility: YesDirect Reports: YesIndirect Reports: NoPhysical Requirements: Not applicable

Required Education/Experience

Minimum High School diploma or equivalent College degree preferredMust be able to obtain and maintain mortgage licenses in multiple statesMinimum of 3-5 years prior leadership experienceMinimum 2-3 years prior mortgage banking industry experience

Required Licensing, Registration and/or Certifications

Valid Driver's License as driving is an essential function of this positionAn active NMLS License is preferredMust be able to obtain and maintain mortgage licenses in multiple states

Required Skills/Knowledge

Builder affiliate experience is preferredAbility to communicate actionable and valuable information to various dependent parties at different levels of the organization in a clear, effective, and professional mannerExperience in team management and leadership, with a focus on professional development and growthEffective understanding of mortgage lending processes, regulations, and industry trendsDemonstrated ability to drive results and achieve operational excellenceAbility to proficiently collaborate with diverse leadership teams spanning different functionsAbility to implement effective hiring processes and strategies to attract top talent and meet staffing needsExperience in conducting regular performance evaluations, providing constructive feedback and actionable insightsExperience in identifying individual and team development needs and implementation of tailored development plans to support career growthExperience in growing a culture of continuous learning and professional development through mentorship, coaching, and learning initiativesExperience in driving a collaborative work environment where team members are encouraged to participate in team-building activities, recognizing and celebrating individual and collective achievementsProficiency in Microsoft Office Suite required

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Additional Information

This position is subject to the CFPB Loan Originator Compensation RuleAbility to travel when needed

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.  Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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