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This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.

JOB RESPONSIBILITIES

Work with the region to transition paper files and records to electronic recordkeeping systemsAdheres to compliance with Company standard operating policies and procedures for all functionsManually review files and documents for accuracy and complianceInterprets and evaluates documentation to verify information on all services are completed with accuracy and consistencyDemonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as neededMaintains professional and cooperative relationships with clients and associatesFollow up on customer payments and insure compliance to M&I payment policyVerifies payments of all accounts payable invoicesControls receipt and deposit of cash paymentsReconciles all accountsProcesses same day check requestsMakes bank depositsCollaborates and coordinates with all other departments within the business unitGenerates monthly reports for key performance indicatorsUpdates general price lists and approves monument contracts as necessaryMonitors document retention policies and disposes of expired documents in a secure manner

Pay:

$ $25.00 -$30.00 an hour

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

MINIMUM Requirements

Education

High School diploma or equivalentBachelor’s degree in Business Administration or related discipline strongly preferred

Experience

Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity

Knowledge, Skills and Abilities

Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment requiredGood written and oral communication skillsClear and legible handwritingHigh level of personal compassion, integrity and confidentialityProblem solving skillsAbility to multi-task, set priorities and meet tight timeline and customer demandsDemonstrated attention to detail dealing in an industry that is very paper intensiveDriven to follow up on processes through to completionAbility to work with a sense of urgency to complete orders in an efficient mannerAbility to work with minimal supervision

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work EnvironmentWork indoors during all seasons and weather conditionsLimited amount of local and/or multiple location traveling requiredProfessional Dress is required

Work PosturesSitting continuously for many hours per day, up to 7 hours per dayClimbing stairs to access buildings on occasionPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursMay be required overtime on occasion to meet customer demandsMay be required to work occasional weekends to meet customer demands

Postal Code: 11801

Category (Portal Searching): Administration and Clerical

Job Location: US-NY - Hicksville