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We are currently seeking an experienced professional to join our team in the role of Mobile Experience Lead.

Business: Global Channels

Principal responsibilities

Responsible for end-to-end mobile experience of the Mobile app, ensuring that all features and capabilities deployed continue to work with the app’s overall information architecture and hierarchy. Design and implement experience standards and guardrails for the Mobile app to ensure a consistent and exceptional experience across different products and journeys. Work with all WPB Global Value Streams to input on experience best practice and ensure all products and journeys deployed on the Mobile app by Value streams adhere to agreed experience standards and guardrails so the end-to-end experience is upheld. Drive a culture of optimisation by leading a team to monitor and analyse customer feedback, performance metrics and trends, identify pain points and improvement opportunities. Implement experiments to test optimisation opportunities in collaboration with WPB proposition, Global Value Streams, and Markets. Work with WPB proposition, CLCM and market teams to ensure the experience remains consistent whilst driving differentiation across the client continuum. Be accountable for the objectives and key results related to customer experience and satisfaction. Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their bestEnsuring capabilities are scalable to drive a consistent mobile experience across the Group. Review performance of products and journeys and drive the local and global change agendaObsess about how to apply technology and data to solving problems or finding new opportunities