The Mobile Crisis Intervention Operations Coordinator is a staff member embedded within the Community Behavioral Health Center (CBHC) Mobile Crisis Intervention (MCI) and Community Crisis Stabilization (CCS) units. This primarily administrative position ensures comprehensive follow up interventions, supports clients and families to access care and services, and ensures that teams are working collaboratively and cohesively to support accessibility to the CBHC via "front door" for child, Youth, and adult crisis intervention/stabilization.
Job Duties and Responsibilities:
The essential job duties/responsibilities of the position include but are not limited to the information listed below
Participates in triage functions and coordinates and organizes/assigns follow up tasks, ensuring continuity of care and follow up within the CBHC. Maintains organizational systems to ensure completion of MCI and CCS workflows, such as follow-up for YMCI and AMCI and utilization reviews for YCCS and ACCS Collaborates around tracking client flow through the CBHC service to increase accessibility; and problem-solve barriers to engagement and connection. Participates in client transitions via intake screening and assessment and determination of appropriate programming within the CBHC (e.g., may participate in client intake process and support referral to care coordination). Provides follow up calls and interventions as instructed by the MCI Program Director and/or Director of Acute Care and Urgent Outpatient Services and as outlined in the client's treatment/care plan/Discharge and Wellness Plan (this may include referrals to services or appropriate level of care, coordinating transportation, ensuring warm transfers, connecting with care coordination, helping to orient to Community Crisis Stabilization and/or other treatment settings, etc.) Develops and maintains a thorough knowledge of managed care and health insurance systems; provide other clinicians with managed care information and resources pertinent to the crises being managed. Engages in insurance verification process and assist with billing tasks. Assists clients in obtaining proper insurance coverage Checks insurance eligibility for new referrals Researches benefit related issues and identifies solutions and resource Responds in a timely manner to requests for medical records and ensures compliance with confidentiality regulations Maintains outcomes database Gathers required documentation for medical records requests Maintains necessary documentation and records. Actively participate in supervision and staff meetings.Why Vinfen?
We are committed to you! We offer great training, great benefits, career growth and job security!
Medical, Dental and Vision Insurance for employees working 30 hours or more 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more) Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility Professional Development programs including year-round online training courses and opportunities to earn CEUs Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance Voluntary Term, Whole Life, Accident and Critical Care Insurance Flexible Spending Reimbursement Accounts (Health and Dependent care) $500 -- $1,000+ Employee Referral Bonuses with no annual cap! Other generous benefits including discounted memberships, access to wellness programs and more!About Us
Founded in 1977, for over 40 years Vinfen has been a leading nonprofit human services organization that "transforms lives" by building the capacity of individuals, families, organizations and communities to learn, thrive and achieve their goals. Vinfen supports thousands of adolescents and adults with psychiatric, developmental and behavioral disabilities at more than 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut. www.vinfen.org/careers
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.