At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Your future role:

•You are responsible for organizing workshop appointments

•You process customer inquiries, complaints and claims, both by phone and in writing

•You support our customers with damage reports

•You support the optimization and adaptation of team-relevant processes

•You are structured when maintaining data in the CRM system

This puts you in pole position:

•You have a talent for organization, enjoy working on the phone and taking care of our customers' concerns in the further process

•You work independently and in a structured way

•You can find good solutions and ways to deal with problems and concerns of our customers (drivers)

•You are a team player

•Call center experience is an advantage

•Experience with Salesforce and/or other CRM systems is an advantage

•You have a very good knowledge of German and a good knowledge of English

•You have sound knowledge of MS Office

Salary

For this position, we offer a minimum salary of € 2,375.00 gross per month, depending on qualifications and work experience, with a willingness to overpay.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.