MIS Tech Support Jr

Position Summary

Support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing,

maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Duties & Responsibilities (includes but, not limited to the following)

• Provide service desk and technical support to users

• Receive and respond to incoming calls, texts, and/or e-mails regarding PC and/or hardware problems

• Evaluate, prioritize and respond to service requests with a resolution

• Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products

• Perform periodic system maintenance

• Place and escalate vendor service calls when necessary to resolve hardware or software failures

• Conduct research on computer products in support of PC procurement and development efforts.

Requirements

• 20% travel ability across the U.S.

• Have own car, with a clean driving record for local travel

• Can work flexible hours including weekends and evenings when needed

• Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)

Qualifications

• Bachelors Degree in Information Systems preferred

• A+ Certification

• Strong troubleshooting/problem solving skills

• Strong verbal, written and interpersonal communication skills

• Ability to work independently as well as cooperatively in a team-oriented environment

• Ability to successfully interact with all levels of management, other IT professionals and end-users

• Ability to juggle several projects/demands simultaneously