HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Job Description: We believe freedom of movement drives human progress. Unique challenges require the problem-solving skills of a diverse range of individuals. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation. As a key member of our Enterprise Technology group, you’ll play a critical part in shaping the future of mobility. As a Microsoft Dynamics 365 Consultant on the program, the ideal candidate will enjoy solving complex problems, have strong interpersonal skills, and a desire for continuous improvement. The consultant will be a member of North America Contact Center Omnichannel team. This team supports the Omnichannel experiences used by our agents and dealers to communicate with our customers. The consultant will enhance and support the tools and technologies our customers use to connect. Responsibilities + Design, develop, test, and deploy enhancements to existing code to improve and/or maintain Dynamics 365 + Configure Omnichannel flows and experiences for Chat, SMS, Voice, and more + Work with business users to identify needs and apply or propose appropriate technical solutions using Microsoft Dynamics 365 + Create, implement, and maintain technical documentation for Dynamics 365 + Diagnose and triage technical errors, data issues, and performance challenges + Proactively provide feedback throughout the Agile journey, seeking for continuous process improvement Skills Required: + C#, JavaScript, Azure Cloud logic apps, web apps Microsoft CoPilot experience Microsoft Omnichannel for Customer Service Skills Preferred: + Microsoft PVA or CoPilot exerience Experience Required: + 5+ years of experience with Microsoft Dynamics 365 (Customer Service Workspace) Proven excellence in designing customer-centric channel experiences Experience Preferred: + Power Apps, Power Automate, Microsoft Azure, AI Education Required: + Bachelor’s degree in Computer Science, Information Systems or equivalent work experience Education Preferred: + Microsoft Dynamics Certification Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.