Vanderbilt University Information Technology (VUIT) is seeking a Collaboration Administrator who will play a pivotal role in supporting the operation and maintenance of the university's collaboration technologies, with a strong emphasis on Microsoft Teams Telephony administration. This role will back up VUIT’s senior administrator for Teams telephony, in addition to administration of other collaboration tools. This position requires a comprehensive understanding of enterprise messaging, telephony, and collaboration services, contributing significantly to the support of students, faculty, staff, and various systems. The infrastructure managed by this role includes Microsoft and Google cloud tenants, Box, Zoom, Microsoft Teams telephony, as well as on-premises environments such as LISTSERV and Microsoft Exchange. The Collaboration Administrator ensures these systems are reliable, secure, and optimally functioning to support the university's diverse needs.

 

About the Work Unit:

Vanderbilt University Information Technology is a human-centric organization that advances our university by delivering innovative solutions and frictionless experiences through collaboration.

 

Duties and Responsibilities:

Collaboration Technology Management

Administer, configure, and maintain Microsoft 365 and Google Workspace environments to ensure seamless operation. Oversee the management of cloud and on-premises collaboration environments including Microsoft Teams telephony, Box, Zoom, Microsoft Exchange, and LISTSERV. Implement updates, patches, and enhancements to collaboration technologies to maintain optimal performance and security.

Technical Support and Troubleshooting

Provide advanced technical support for collaboration tools, addressing and resolving complex issues promptly. Assist end-users, including students, faculty, and staff, with inquiries and technical problems related to collaboration services. Develop and maintain troubleshooting guides and documentation to streamline support processes.

System Monitoring and Optimization

Continuously monitor the performance and health of collaboration systems, using monitoring tools to detect and resolve issues proactively. Analyze system performance data to identify areas for improvement and implement optimization strategies. Collaborate with IT teams to integrate new technologies and enhancements into the existing infrastructure.

Documentation and Compliance

Maintain detailed and accurate documentation of system configurations, processes, and procedures. Ensure compliance with university policies, industry standards, and regulatory requirements related to data security and privacy. Participate in regular audits and assessments to ensure adherence to best practices and compliance standards.

Training and User Education

Develop and deliver training programs and materials to enhance user proficiency with collaboration technologies. Conduct workshops and training sessions for end-users to promote effective use of collaboration tools. Create and update user manuals, FAQs, and other educational resources.

 

On-call Responsibilities:

The position has on-call responsibilities, which involve being available for after-hours incident response. This includes addressing daily incidents and requests when on-call. On-call duties are shared with other team members on a rotating schedule.

 

Supervisory Relationships:

This position does not have supervisory responsibility. This position reports administratively and functionally to the Collaboration Administration Manager. 

 

Education and Certifications:

Bachelor’s degree or equivalent, related experience is necessary. A bachelor's degree in Information Technology, Computer Science, or a related field is preferred. 1 or more current certifications related to Microsoft services is necessary.

 

Qualifications:

3-5 years of experience in IT support or a related field, with a focus on collaboration technologies is necessary. 1-3 years of Microsoft Teams Telephony administration is strongly preferred.  In-depth knowledge and experience with tools such as Microsoft 365, Google Workspace, LISTSERV, Box, and Zoom is necessary. Strong Knowledge of PowerShell scripting is necessary. Strong problem-solving skills and the ability to troubleshoot and resolve technical issues are necessary. Excellent communication skills, both written and verbal, to effectively assist and train end-users are necessary. Ability to work independently and collaboratively within a team environment is necessary. Proficiency with system monitoring and reporting tools to ensure optimal system performance is necessary. Demonstrated commitment to VUIT’s Guiding Principles is necessary.

Information Technology’s Guiding Principles:

Trust and Respect- VUIT cultivates a community built on trust, mutual respect, and inclusivity, where all members feel valued and supported. We prioritize honesty, dignity, empathy, and a willingness to listen and understand.  Professionalism- VUIT strives to maintain a culture of maturity, accountability, and integrity to best represent the University and self. Have a sense of humility and poise in your work and daily interactions. Collaborate- VUIT commits to being inclusive in solution design where we value sharing within and partnering across the university. We are intentional about including our colleagues and preventing silos.  Bias-to-Action- VUIT is seen as a changemaker by exhibiting a decisive, self-starter, take-action approach with a willingness to make decisions without excessive deliberation. Personal initiative is recognized as a key part of the creative process. Communicate- Communication (written, verbal and non-verbal), within and outside VUIT, is open, thoughtful, welcoming, clear, proactive, concise yet complete, always honest, and delivered kindly. Innovate- VUIT pledges to be bold and challenge the status quo by inspiring a culture of creativity that promotes growth and advancement for the university.  Celebrate Each Other- We are intentional in showing appreciation for the work of others by valuing and acknowledging meaningful contributions at all levels of the organization. Optimize- VUIT will practice continuous and thoughtful optimization of our solutions and services to increase our human and technological capacity. Capacity drives innovation.

Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are.  We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.