Company Overview   

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.     

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.    

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.      

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centred cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture.   Primary/

Essential Duties and Key Responsibilities:

Job Summary:
Overall responsibility for leading and managing the production activities within the Services team. This position is responsible for managing the people, processes, and technology required to successfully complete the required production obligations timely and accurately. This position will be responsible for sponsoring technology initiatives to improve the operational performance of the team, the customer’s experience, and the productivity of the team. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams, and our internal systems as needed.

Essential duties and responsibilities:

• Should be effectively able to manage a team of 10 to 20 members, including front-line managers.
• Review the impact of service issue and proposed correction and mitigation plan for the same
• Must have led transformation (RPA/Automation) projects in the previous role
• Should be able to drive MBR’s and QBR’s with stakeholders
• Conduct employee performance reviews
• Develop strong relationships and alignment with our internal partners.
• Ensure that all daily production requirements are completed each day with sufficient documentation to enable UKG to defend its timeliness and accuracy with third parties without further contact from our customers.
• Drive the establishment and refinement of the UKG Services process methodology and best practices
• Performs interview process for new hires for roles within team.
• Builds and maintains strong peer relationships within the team and across the organization.
• Escalate potential service issues to senior management.
• Directs work within clear budgetary guidelines.
• Defines standards and reusable approaches within the services operational framework.
• Identify risk opportunities and define appropriate control measures
• Is accountable for on-going management of effective client service relationships in one area of the business as the main point of contact for senior client representatives.


Qualification:
• Overall, 10 – 14 years of work experience, of which 5 years in US Payroll or HCM
• 4+ years of management experience of leading a team
• Excellent understanding on US Payroll

Preferred Qualifications/Skills:
• Preferably having experience of managing frontline leaders
• Working knowledge of UltiPro is a plus
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry-related certifications (FPC/CPP) is desirable



Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Management experience
• Excellent customer service skills
• Ability to handle multiple tasks under tight deadlines
• Highly motivated and team-oriented
• Stakeholder Management


Education/Certification/License:
• A bachelor degree in Business, Accounting, Computer Science or a related field or equivalent work experience will be considered

Where we’re going    

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!       

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.         

Disability Accommodation   

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.