Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role assists the Human Capital Team with various generalist HR responsibilities. It provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own effort.

Follows standardised processes and provides administrative support in line with normal business functioning

Assists with the analysis of HR data, and the supply of recommendations of HR interventions and improvements that will enhance people performance.

Supports HR Consultants, HR Business Partners in the implementation of organisational development, effectiveness and employee engagement initiatives when required.

Supports the implementation of change initiatives when required.

Assists with implementing people plan initiatives and HR processes in your respective client areas.

Delivers with discipline the HR Calendar in client areas according to agreed timelines.

Adheres to HR controls and protocols.

Requirements:

Human Resources & Industrial Psychology Degree.

Relevant HR certifications or short courses (advantageous but not essential).

Basic understanding of HR principles, labor laws, and people practices.

Familiarity with HR processes like onboarding and employee relations (preferred).

Experience with HR software or systems (advantageous).

Availability to commit to the duration of the internship.

Own transportation or reliable commuting options.

Skills & Competencies:

Strong verbal and written communication skills.

Excellent organizational and time management abilities.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

High attention to detail and accuracy.

Ability to handle sensitive and confidential information with professionalism.

Behavioral Attributes:

Proactive and eager to learn.

Team player with strong interpersonal skills.

Adaptable and able to work in a fast-paced environment.

Problem-solving mindset with a willingness to take initiative.

The above summary is in line with MFC Segment expectations. More detail is provided below:

Fulfills various tasks and assignments and completes rotations in a range of areas related to professional services, under varying levels of supervision. Develops the necessary skills and capabilities to move into a specific role in the organisation.

ResponsibilitiesClient Issue Diagnosis

Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.

Customer Service

Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.

Community of Practice Management

Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.

Product/Service Information

Provide advanced product/service information.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Knowledge Management

Collect and create content, best practices, and case studies to capture and share knowledge.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Solutions Analysis

Find the most effective ways to respond to routine functional inquiries. Involves following procedures and precedents.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Improvement/Innovation

Support others by implementing improvements and carrying out simple change management tasks.

Skills

Communication, Detail-Oriented, Employee and Labor Relations, Human Resources Processes, Micrososft Office, Onboarding, Problem Solving

Competencies

CollaboratesCommunicates EffectivelyCustomer FocusEnsures AccountabilityManages ComplexityOptimizes Work ProcessesOrganizational SavvyPlans and Aligns

Education

Bachelors Degree (B) (Required)

Closing Date

14 March 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!