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Job Description

The Change Manager Specialist is responsible for the effective delivery of business change management activities across projects and initiatives.

Requirements:

NQF Level 7 (Degree) in HR, Strategic Management, Industrial and Organisational Psychology, Business Management, or related field.

5+ years experience leading organizational change initiatives. 

Strong expertise in strategic change management across multiple business units.

Extensive experience in Financial Services, Consulting, Complex Environments.

Proven ability to drive large-scale, transformational change.

Key Skills/Systems Expertise

Strategy: Change Governance, Organizational Alignment. Business Readiness.  

Engagement & Communication: Stakeholder Management, Resistance Management, Leadership Coaching. 

Implementation & Execution: Working with agile delivery teams, delivering with an agile mindset, Risk & Issue Management, Change Impact Assessment. 

Sustainability & Optimization: Benefits Realization, Culture Transformation, Process Optimization. Data analysis and reporting.

Training & Support: Change Adoption Strategies, End-User Support.

Advanced expertise in enterprise-wide change strategies. 

Deep knowledge of stakeholder management and how to influence.

Experience with working and engaging executives. Knowledge of business processes

The above summary is in line with MFC Segment expectations. More detail is provided below:

Responsible for the effective delivery of business change management activities across projects and initiatives. Ensures that the desired business outcomes are achieved and that the relevant stakeholders are ready and prepared for the change.

ResponsibilitiesChange Management

Manage the development and/or delivery of a significant element of an organizational change management initiative for a substantial department/area.

Internal Communications

Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.

Stakeholder Management

Develop and implement stakeholder engagement plans for projects to identify relevant stakeholders, to develop positive stakeholder relationships, and to ensure that each stakeholder has an appropriate share of voice.

Project Risk and Issue Management

Manage identification of risks, issues, dependencies, and constraints associated with the project, escalating these matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.

Feasibility Studies

Conduct complex feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.

Horizon Scanning

Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.

Project Framework Design

Draft project- and program-management frameworks and tools, ensuring compliance with specified design principles.

Project Scope Definition

Plan and lead the delivery of a range of information gathering, analysis, and stakeholder consultation activities and specify, negotiate, and agree on project deliverables.

Continuous Improvement

Review existing operations in a major area of work and implement innovation processes to generate new ideas and ensure the required continuous improvement outcomes are delivered.

Personal Capability Building

Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Skills

Business Change, Business Change Management, Change Management Processes, Internal Communications, Organizational Culture Change, Project Risk Management, Stakeholder Management

Competencies

Balances StakeholdersCommunicates EffectivelyCultivates InnovationDrives EngagementDrives ResultsEnsures AccountabilityManages ComplexityNimble Learning

Education

Bachelors Degree (B) (Required)

Closing Date

04 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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