Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment.  The incumbent is individually accountable for achieving results through own efforts.

Follows standardised processes and provides administrative support in line with normal business functioning. 

Delivers on daily production standards and adheres to service and quality standards. 

Provides an indirect service to customers and intermediates. 

Responds to immediate requirements within procedure. 

Uses standard administrative techniques to coordinate own work. 

Product and process knowledge in different areas may differ but basic skills remain the same.  

Moderate (intermediate) to high level of technical knowledge.  

Partially multi-skilled across product and process relevant to the business area.

Key Result Areas

Documentation Processing

Delivers on daily production standards.

Follows standardised processes and provides administrative support in line with normal business functioning.

Provides an indirect service to customers and intermediaries.

Responds to immediate administrative requirements within procedure.

Uses standard administrative techniques to coordinate own work.

Personal Effectiveness

Accepts and lives the company values.

Accountable for service delivery through own efforts.

Collaborates effectively with others to achieve personal results.

Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.

Makes increased contributions by broadening individual skills.

Quality Assurance

Adheres to service and quality standards.

Performs quality checks on own work.

Requirements:

2 or more years of experience in a similar role.

Matric or equivalent Recognition of Prior Learning (RPL).

Valid driver’s license.

The above summary is in line with MFC Segment expectations. More detail is provided below:

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

ResponsibilitiesAdministration

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Document Management

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Work Scheduling and Allocation

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Operations Management

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Internal Client Relationship Management

Help manage internal client relationships by supporting others to build effective working relations.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Data Collection and Analysis

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

CollaboratesCommunicates EffectivelyDrives ResultsEnsures AccountabilityPlans and AlignsTech Savvy

Education

Matriculation Certificate (Matric) (Required)

Closing Date

28 February 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

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