At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

**This is a leadership role managing a team and we have a preference for qualified candidate in the mid-west, central time zone**

The Client Service Director leads and manages an Account Executive team responsible for building strong personal and collaborative partnerships with an assigned book of business to achieve customer satisfaction, retention, and profitable growth and execute cross-sell and conversion initiatives.

Fundamental Components:

Executes retention and grow the book strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.Provides oversight, training, and direction to the account team; plans, staffs, and organizes timely coordination of goals and projects; provides appropriate and effective training programs and materials for all sales departments.Ensures consistent service to constituents by monitoring performance measures and allocating staff resources to meet service expectations.Attracts, selects, and retains high-caliber, diverse talent. Develops, motivates, evaluates, and coaches staff on work procedures, renewal processes, proper call handling, and teamwork to deliver excellent constituent service.Continually looks for opportunities to increase customer/broker satisfaction and team efficiency.Assists with the organization of all activities related to product training and development seminars involving department staff in all locations; performs ongoing monitoring to ensure the desired results are attained.Required to communicate with internal and external parties telephonically and/or in person.  May require travel to offsite locations for in-person meetings.

Experience:

7+ years of Self-funded health care experience.

7-10 years sales and/or account management expereince in health care.

Current Life/accident/health license.

Previous client management experience with carrier, TPA or account management with broker experience.

History of successful client account retention rate and revenue growth.

Experience with large National size clients is a plus.

Ability to travel as needed.

Education:

Bachelor’s Degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$68,000.00 - $158,304.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.