Merchant Solutions Advisor
Business Solutions & Merchant Acquiring
Puerto Rico
General Responsibilities
Responsible for developing relationships with clients across various industries that need merchant processing solutions in the northern-central area of Puerto Rico. Develops prospects via referral basis or by identifying potential business opportunities through "cold calls" or "canvassing" targeted industries and regions. Adopts a consultative approach to ensure that provided solutions allow clients to process payments effectively and cost-effectively. Develops and maintains relationships with assigned Banco Popular Branches, Small Business, and other assigned partners across a geographic footprint and support bringing the Evertec suite of merchant services solutions to clients to close business opportunities. Advises existing and potential clients on debit and credit card processing solutions, including but not limited to POS Solutions, ATH Móvil, and Checkout Payment gateway. Manage the current portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more products, and responsibly retain and grow revenue. Demonstrates and maintains a deep understanding and broad knowledge of merchant pricing, software, gateways, and security, as well as expert industry knowledge in Retail, Restaurant, Business to Business, and other potential business segments. Analyzes potential clients' current fee structure for card processing and offers effective solution alternatives to improve their payment processing function. Stays abreast of the latest Payment Solutions, market trends, equipment, and best practices to "up-sell" new technologies and features while strengthening client retention. Monitor industry competitors, new products, and market conditions. Trains new customers and their staff on payment processing methods and equipment use. Responds to and review all escalations or deviations that may be brought to their attention.
Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.
Education and Experience Required
• Bachelor's degree in Business Administration from an accredited four-year college or university.
• Two (2) to Five (5) years of experience in merchant/payment solutions. Must have a consultative approach to offer encompassing payment/technical solutions to satisfy client's payment needs.
Knowledge and Skills Required
• Excellent sales skills: Ability to convince others to buy merchandise/goods or change their minds or actions.
• Strong persuasion skills: Ability to question, influence, and change others' minds and behaviors when the proposed course of action is not according to the plan. • Excellent presentation development and delivery skills.• Excellent interpersonal skills.
• Fully bilingual: Ability to communicate effectively, both orally and written in Spanish and English.
• Excellent communication and active listening skills.
• Thinks outside the box to address technical issues and business-related situations.
• Knowledge of principles and methods for showing, promoting, and selling products or services; this includes marketing tactics, product demonstration, sales techniques, and sales control systems.
• Attract new clients and continuously outstanding service to current clients.
Additional Information
8am - 5pm
Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.
“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”