Merchant Service Representative
Business Solutions & Merchant Acquiring
Puerto Rico
General Responsibilities
.The Merchant's Service Representative provides customer support on the products and services associated with the credit and debit card acceptance business for Banco Popular de Puerto Rico merchants and potential new customers. This process is done through answering phone calls and emails. They manage different tasks that involve data entries, analysis of merchant statements, charges and fees, decision making, and interaction with other departments to resolve customer needs
Performs duties through methods and actions that are consistently ethical and in total compliance with the laws, applicable regulations, Code of Ethics, corporate policies and guidelines and rules of conduct. Completes corporate trainings and certifications intended for the detection and prevention of money laundering related activities and fraud, insider training and conflict of interest policies and procedures, as applicable.
Education and Experience Required
Bachelor's degree or Associate in Business Administration or equivalent.
•Previous experience in customer service skills.
•Previous experience in Data Entry roles
Knowledge and Skills Required
Excellent customer service skills
• Computer and typing skills, fast data entry
• Excellent verbal and writing skills in both English and Spanish (Fully Bilingual)
• Proficiency in Microsoft Office 365 and Internet
• Critical thinking and analytical ability (interpret information, analyze situations, and make recommendations)
• Planning and organizing (handle multiple requests/situations and prioritize).
• Demonstrates attention to detail; applies design principles; generate creative solutions
• Identifies and resolves problems in a timely manner; develops alternative solutions
• Speaks clearly and persuasively in positive or negative situations
Additional Information
Monday to Friday 8:00am-5:00pm
Available to work extended hours, weekends and/or holidays as needed and the availability to travel as required supporting projects in the region.
“Evertec Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, marriage, sexual orientation, gender identity, national origin, age, genetic information or condition, political affiliation, religious ideology, being a victim or perceived victim of domestic violence, sexual assault, or harassment, serving or having served in the Armed Forces of the United States, disability status, or any other protected category by Puerto Rico or US Federal law.EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, please contact the People & Culture Department in advance at (787) 759-9999 or send an email totalentacquisition@evertecinc.comin order to accommodate your special needs. Evertec is an employer with E-Verify to verify the eligibility for employment of all the new employees.Participation Poster. Drug-free company. Equal Employment Opportunity/ Affirmative Action for Women/Veterans/People with Disabilities.”