Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts with peers, staff and visitors in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional.Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.Demonstrates teamwork by responding positively to requests for assistance to obtain optimal department results. Collaborates to foster healthy relationships in the work environment. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.
SERVICE ESSENTIAL FUNCTIONS
Follows the patient and family-centered care standards, as directed by registered nurse. Performs treatments, activities and procedures in accordance with established policies and procedures and reports observations and patient problems to the registered nurse.Offers assistance to physicians, patients, visitors and staff as appropriate using progressive knowledge and appropriate use of hospital database such as EPIC. Ability to access information both in the department and within the hospital system to support the department and interprofessional care team as appropriate.Assists with maintaining and cleaning of equipment and stocking supplies as established on assigned unit. Assists with positioning and transporting of patients.Utilizes progressive skills through peer-to-peer accountability towards improving department score for patient satisfaction on unit-based scorecard.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Accurately records all aspects of care administered in the patient medical record according to established procedures. Maintains processes and updates patient records, assuring all forms are properly identified with the patient's name and contents are filed correctly.Organizes the work flow, problem-solves and manages multiple ongoing priorities, with minimal supervision. Inputs errors promptly into the patient safety reporting system to improve processes and identify trends.Demonstrates progressive skills towards meeting quality and safety targets on unit-based scorecard through peer-to-peer accountability, focusing on the task at hand and reporting near misses.
FINANCE ESSENTIAL FUNCTIONS
Self-motivated to independently manage time effectively and prioritize daily tasks. Uses resources effectively and efficiently.Progressively contributes towards meeting department financial targets on unit-based scorecard through timely documentation of care, minimizing incidental overtime, optimizing efficiency and other areas according to departmental specifications.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in department projects and shared governance activities.Seeks guidance and validation of knowledge base, skill level and decision making as necessary, especially in areas of question, from preceptor and assigned licensed personnelSeeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Technician.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
One (1) year of previous experience as a Mental Health Technician in a psychiatric/substance abuse settingThree (3) years' experience as a nursing/patient care assistant with specialized training and experience in crisis management prevention in a hospital setting. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support (AHA) ANDNVCRISIS - Nonviolent Crisis Intervention (CPI) -- (if certificate is not from Crisis Prevention Institute (CPI), 30 days to complete, post date of hire) within 30 days KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates knowledge of court processes for detaining patientsProgression towards organizational and problem solving skills as evidenced by capacity to prioritize multiple tasks and role componentsProgression towards demonstrating time management skillsAbility to progress towards independence and exercise judgment in interactions with physicians, interprofessional care team, patients and their familiesDemonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriatePossesses basic computer knowledge. Operates multiple computer systems including electronic health records, i.e., Epic, and Microsoft Office (Word, PowerPoint, & Excel) to maintain patient information
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist West Hospital is committed to leading medicine in West Houston, Katy and surrounding communities by delivering the Houston Methodist standard of exceptional safety, quality, personalized service and innovation. The growing campus offers more than 200 beds, 19 operating rooms and over 1,500 employees, with access to the most innovative medical and surgical care available, including robotic and minimally invasive surgery, full-spectrum heart care, state-of-the-art imaging, cancer care, labor and delivery with a level II neonatal ICU, neurology and neurosurgery, orthopedics and sports medicine, outpatient rehabilitation and 24/7 emergency services.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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