Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts with peers, staff and visitors in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional.Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner, facilitating treatment goals for the patient.Demonstrates teamwork by responding positively to requests for assistance to obtain optimal department results. Collaborates to foster healthy relationships in the work environment. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.Serves as a Preceptor for new hires to the department or ED float staff.
SERVICE ESSENTIAL FUNCTIONS
Performs and assists with patient care activities of daily living (ADL's), such as elimination, hygiene, nutrition, and progress activity under the direction of a registered nurse. Performs and records diagnostic measurements as determined by skills training and validation. Assists with group facilitation, performs treatments and procedures in accordance with established policies.Responds to the phone and call light systems, contacting nursing personnel as appropriate, and follows through with meeting patient needs, responding appropriately to patient behaviors. Assists with transporting of patients.Records care administered according to established procedures. Performs clerical duties including maintaining and accurately processing and updating unit and patient records, e.g., transcription of physicians orders, discharge disposition codes, computer data entries, kardexes, medical records, identifications labels, patients' valuable, etc.Organizes the work flow, problem-solves and manages multiple ongoing priorities, with minimal supervision. Contributes towards improving department score for patient satisfaction on unit-based scorecard, through peer-to-peer accountability.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Performs treatments and procedures in accordance with established policies and procedures and reports observations and patient problems to the licensed nurse. Displays the ability to recognize physical and mental deviations in a patient's condition and reports finding to the registered nurse.Contributes to identification of corrective action and improvement activities and contributes to meeting department and hospital targets for quality and safety.Assists with maintaining and cleaning of equipment and supplies. Ensures all patient care equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.
FINANCE ESSENTIAL FUNCTIONS
Coordinates scheduling of appointments with the healthcare team and other departments to achieve cost-effective and positive patient outcomes. Maintains and accurately processes records, when applicable.Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks, conscientious of how time is used. Contributes towards department financial targets on unit-based scorecard through timely documentation of care, minimizing incidental overtime, optimizing efficiency and other areas according to department specifications.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSContributes in the development of department schedules or other assigned department projects and shared governance activities.Assumes responsibility for growth and development by participating in in-services programs and continuing education. Participate in critical thinking scenarios.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Must have one of the following: ◊ If certified as a CNA or CMA, then minimum two (2) years acute care hospital experience. ◊ If not certified, then minimum three (3) years Nursing Assistant or Medical Assistant experience or two years of secretarial/office or college/vocational training.Three (3) years of experience as a Mental Health Technician in a psychiatric/substance abuse setting with specialized training and previous experience in crisis intervention and prevention in a hospital setting. License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support (AHA) ANDNVCRISIS - Nonviolent Crisis Intervention (CPI) ORIf certificate is not Crisis Prevention Institute (CPI), post date of hire) within 30 days KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates knowledge/skill in group facilitationDemonstrates solid knowledge of court processes for detaining patientsDisplays strong time management skillsDemonstrates ability to access information both in the department and within the hospital system to support the department and interprofessional health care team as appropriateDemonstrates knowledge and appropriate use of hospital databasePossesses basic computer knowledge. Operates multiple computer systems including electronic health records, i.e., Epic, and Microsoft Office (Word, PowerPoint, & Excel) to maintain patient information
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area Yes Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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