Great benefits. Competitive pay. We know these are some of the things people look for in a job.

If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.

When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

 

At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:

·       A flexible hybrid work schedule (three days in the office, two days’ work from home)

·       Full medical, dental, and vision coverage for both teammates AND family members

·       Competitive pay and performance incentives

·       A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.

The Wounded Warrior Project (WWP) Talk Operational Specialist conducts mental health evaluations of both wounded service members dealing with invisible injuries and their family members, triages them, evaluates whether the WWP Talk program is a match for the warrior’s or family member’s needs, and refers them to other WWP programs as appropriate.

 

APPLICANT ALERT:  

Jacksonville, FL Location shift is 11:30A - 7:30P local time Tacoma, WA Location shift is 8:30A - 4:30P local time

DUTIES & RESPONSIBILITIES

​​​​Determine whether the WWP Talk Program is a match for the warrior’s or family member’s needs, and triage and refer them as appropriate. Conduct nonclinical, comprehensive screenings and assess warriors and family support members’ who express interest in Talk and decide whether they are appropriate for and willing to set SMART goals within the program. Serve as subject-matter expert on post-traumatic stress disorder (PTSD) and other mental health challenges. Monitor WWP Talk program levels and identify opportunities to increase referrals to the program. Provide recommendations to program leadership. Monitor WWP Talk Program queue to ensure program referrals are timely and properly screened.  Ensure metrics are tracked properly. Manage a weekly caseload of WWP Talk participants, taking on high priority cases. Provide telephonic emotional support, goal-setting assistance, and education to wounded service members, their caregivers, and their families participating in the WWP Talk program. Evaluate participant’s needs and refer to appropriate WWP programs and community mental health resources. Document in Salesforce the details of the conversations with WWP Talk participants following each session. Prepare weekly briefings and reports including compiling, organizing, and updating status reports regularly. Respond to all inbound contacts via phone and email, and update leadership. Maintain current knowledge of relevant mental health best practices. Participate in on-going development and training to keep current with WWP Talk program requirements. Responsible for initial engagement within the program and development of rapport to appropriately pair participants with the best teammate based on branch, rank, personality, and availability. Responsible to contact participants and manage teammates schedules on PTO or out of the office unexpectedly- to offer a supportive listening call and updating in WWP electronic tracking system. Assist Talk specialists with rapport building by riding along and providing guidance and support. Establish effective working relationships and work collaboratively with WWP teammates across the country, and with external resources. Brief internal and external agencies on Talk Program and referral process. Monitor and assesses Talk data for capacity, teammate caseloads, and non-responsive participants. Monitor weekly engagements for all participants and ensure they have been enrolled, assigned, and added to scheduler.   Develop and encourage a collaborative relationship with warriors to maximize the warrior’s ability to make. informed decisions, utilizing a warrior-centric model, within organizational parameters and serve as the WWP Talk point of contact, following up with warriors throughout their time in program and beyond. Coordinate warriors’ support and care through one or more internal WWP programs and/or with external organizations, e.g., Centerstone, eHome, to address various levels of participants’ needs and facilitate the recovery process. Develop a comprehensive understanding of external resources, treatment options, mental health diagnosis, medical needs, and treatment programs. Provide transition support with programmatic referrals to WWP programs. Provide feedback to Program leadership on process improvement and system needs. Other related duties as assigned. 

KNOWLEDGE, SKILLS, & ABILITIES

​​​​Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress. Demonstrated understanding of psychological and mental health issues. Demonstrated understanding of the challenges faced by victims of trauma. Exceptional interpersonal skills.  Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy. Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships. Strong written and verbal communication skills. Strong organizational and time management skills. Effectively complete assignments and meet deadlines. Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint. High energy level. Self-starter; willing to take initiative. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with.  

EXPERIENCE

Requirements

Five years of adult focused mental health programming or case management experience working with and providing support to individuals who are dealing with invisible injuries, e.g., brain injury, post-traumatic stress disorder, etc. Three years of experience in a mental health treatment setting conducting intakes, providing diagnostic assessments, crisis screening, and psychosocial assessments.

Preferences

Five years of experience working with and providing support to wounded service members who are dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress. Five years of experience in a mental health treatment setting conducting intakes, providing diagnostic assessments, crisis screening, and psychosocial assessments with individuals dealing with post-traumatic stress disorder or other mental health issues. 

EDUCATION

Requirements

Bachelor’s degree in relevant mental health field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

Master’s degree in relevant mental health field. 

CERTIFICATIONS & LICENSURE

Requirements

None.

Preferences

None.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment; temperature controlled.Up to 10% travel.

We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, and Bereavement Leave.

For Washington State Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."