JOB DESCRIPTION SUMMARY

The Memory Care Director (MCD) is responsible for coordination of the Memory Care neighborhood including resident care, staffing of care services and oversight of Meaningful Moments program.  The MCD will collaborate with the Health Services Director (HSD) on appropriate service levels for residents based on pre-assessments, change of condition, and re-assessment care plans.  They will offer dementia related expertise to both team members and families aiding in changes of behavior and appropriate interventions.  The MCD will be a professional liaison with hospital personnel, physicians and other health related agencies who provide family support, care services or training to team members. In addition, the MCD will be responsible for hiring, training, evaluating, motivating, scheduling and supervising of Memory Care team members.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Position Responsibilities

Assist the HSD and participate in assessment and care planning for residents living in the Memory Care neighborhood. Train and follow through with care partners on changes to residents care needs and/or approach to care. Communicate with community healthcare professionals as needed including hospital and skilled nursing discharge planners or social workers, hospice agencies, state agencies, etc. on care needs of residents being served. If not a licensed nurse, refer all health related changes or issues to the HSD. Assist in the hiring and training process of new Memory Care team members. Make recommendations to the Executive Director on merit increases, performance improvement, disciplinary actions and terminations. Create and maintain the Memory Care team member schedules ensuring acuity based staffing needs are met. Assume the role of the care partner during an absence of team member. Review and update weekly any resident care schedules including shower schedules, laundry, activity suggestions, care plans, and shift sign off forms. Collect and observe team member input on changes to the residents physical and emotional health needs. Alert the HSD and ED of any observed changes and collaborate on appropriate interventions or the ability of team members to meet the changing needs. Complete thorough documentation in residents charts on an ongoing basis according to company policy and state regulations. Participate in daily shift change to communicate pertinent information regarding residents including changes of condition, hospitalizations, falls, family visits and daily activities. Train and support team members in performing tasks related to resident activities. Create care planning that incorporates daily social programs for the Care Partners to encourage, invite, and assist residents to join programs that relate to their individual life stories and interests. Monitor team members response to resident alerts and proper radio use and etiquette. Recognize and foster a sales-oriented culture by encouraging the Resident Experience Coordinator and Care Partners to participate in and support sales programs at the communities. Work collaboratively with dining services to ensure all dining options are appropriate and aligned with specific residents needs and special order diets and alterations. Provide direct oversight of the Resident Experience Coordinator in planning and executing active and engaging programs. This includes a well-balanced curriculum that includes educational, social, spiritual, and engaging programs inside and outside of the community. Assume the role of the Resident Experience Coordinator in the absence or vacancy of position. Monitor resident satisfaction with community programming and make recommendations and program modifications based on feedback received. Ensure activity programs are delivered seven (7) days per week at the communities and according to state regulations. Collaborative training with Health Services and Dining Services to ensure residents' interests and daily routines are documented components of residents' Plan of Care. Foster family and community support of Sinceri programs through newsletters, calendars, digital displays, flyers, and networking programs to encourage/promote family involvement. Participate in monthly Memory Café and Orientation.

2. Administrative Responsibilities

Maintain accurate budget and work within guidelines set forth by Executive Director. Oversee Resident Experience Coodinator budget to ensure budget is within monthly allowance. Ensure monthly purchases are entered into spenddown or distributed to the BOM for anxicially changes to be billed back. Be able to explain any variance to the Executive Director. Assist in managing policies and procedures relating to Memory Care and Meaningful Moments. Participate in ongoing professional growth relating to resident engagement, memory care trends, and related research. Participate in daily Stand-Up meetings bringing pertinent information to the director team including changes of condition, incidents or falls, hospitalization, residents at risk, etc. As requested or scheduled, participate in communities Manager on Duty program. Participate in any monthly or scheduled calls related to department or as requested including Sinceri company calls.

3. Other Duties

Provide timely and effective responses to emails, phone calls, and various inquiries related to management, team members, vendors, residents, families, and guests. Meet on a regular cadence with the HSD and ED and provide feedback on community needs and goals established. Promote and maintain a positive attitude, accountability, and respect for cultural diversity.Act as a Role Model/Mentor to team members for communication skills, behavior management strategies, best practices, quality assurance, and resident engagement for meaningful programs
MINIMUM QUALIFICATIONS Minimum two (2) years of experience working with persons living with dementia. Associate or Bachelor’s degree preferred. Certified Dementia Practitioner preferred. Able to effectively train team members through varies learning styles. Able to demonstrate successful interventions for changes of behavior or expression on needs among residents. Able to interact with seniors with patience, compassion, and empathy. Strong operations and program experience in retirement communities or long-term care. Superior oral and written communication and presentation skills to effectively communicate requirements and present information to a wide variety of stakeholders, including residents, community teams, regional teams, and senior leadership teams. Must be proficient in developing, implementing, and evaluating educational training plans. Highly organized, accurate, and detail-oriented to function with a high degree of independence. Must be able to read, write, and speak English for safety and work instruction purposes. Must be computer proficient in typing and various programs, including a background in EHR management.Subject to a criminal background check and drug screening.