The Membership & Events Manager is responsible for overseeing the day-to-day operations of a membership-based club. The role includes managing member relations, coordinating events and activities, ensuring member retention and satisfaction, and maintaining smooth operational functions. The ideal candidate will demonstrate leadership, excellent communication skills, and a customer-centric approach to fostering a positive and engaging club experience.

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What will I be doing?

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Specifically, you will be responsible for performing the following tasks to the highest standards:

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1. Member Relations & Engagement:

\n\nServe as the primary point of contact for members.\nActively identify and build relationships with key figures, connectors, and tastemakers to attract high-quality members.\nBuild and maintain strong relationships with members to ensure their satisfaction and loyalty.\nRegularly attend member events, connecting with members and ensuring they feel valued and engaged.\nMonitor and act on member data and retention metrics to identify trends and opportunities for improvement.\nHandle member inquiries, complaints, and feedback promptly and professionally.\nDevelop strategies to increase member retention and engagement.\n Implement proactive strategies and initiatives to attract new members and expand club membership.\nBuild Members base from inception of club\n\n

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2. Event Planning & Coordination:

\n\nOrganise and manage events and programmes for members (e.g., social gatherings, educational workshops, recreational activities).\nCoordinate event logistics, including venue arrangements, catering, and entertainment.\nCollaborate with external vendors and partners as necessary for event success.\nPromote events to increase member participation.\n\n

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3. Membership Sales & Recruitment:

\n\nActively market membership programmes and recruitment campaigns to attract new members.\nConduct tours and presentations to prospective members.\nDevelop and implement promotional strategies to increase membership growth.\nEnsure smooth onboarding for new members, including providing orientation and introductory materials.\nBe the primary contact for all applications and liaise with allocated Members approval board\n\n

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4. Staff Management:

\n\nRecruit, train, and manage a team of club membership staff, ensuring excellent customer service and professionalism.\nProvide ongoing training and development for staff members.\nCreate work schedules and manage staffing levels according to club needs.\nAssist with day to day activities where required by the operation and/or requested by the General Manager\nAct as one of the main contacts for any consultants/promoters for the Members club\n\n

5. Reporting & Administration:

\n\nPrepare and deliver regular snapshot status reports and meetings with the General Manager\nPrepare and submit regular reports on membership numbers, financial status, event attendance, and other performance metrics.\nManage membership renewals and process payments.\nMonitor industry trends and competitors to ensure the club remains competitive and innovative.\n

What are we looking for?

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A Membership & Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nLeadership skills, excellent communication skills, and a customer-centric approach to fostering a positive and engaging club experience\nExcellent verbal and written communication skills in English and preferably Arabic\nProficiency in MS Office Suite (Word, Excel, PowerPoint), and experience with membership management platforms such as PeopleVine and Salesforce\nAbility to work flexible hours, including evenings and weekends as required\nStrong problem-solving and conflict resolution skills\nExtensive network and experience in the creative industries\nDemonstrated expertise in driving and retaining membership and/or sales into a similar business\nExceptional communication and interpersonal skills, with the ability to engage and inspire others\nData-driven approach to membership management, with the ability to interpret and act on key metrics\nPassion for delivering exceptional customer service and ensuring member satisfaction\nPassion for creativity, community building, and hospitality\nExperience in managing a team of 2 or more\nA minimum of 5 years’ experience including a strong knowledge of consumer behaviour, cultural insights, and ability to translate into revenue growth\nAvailable to work on evenings, weekends, and holidays required based on event schedules\nBachelor’s degree in Business Administration, Hospitality Management in luxury establishment, or related field (or equivalent experience)\n\n

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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nExperience in event planning and coordination\nExperience in marketing and sales strategies\nExperience with budgeting and financial management\nPrevious experience in a members club, hospitality or luxury concierge\n\n

What will it be like to work for Hilton?

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The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

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We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

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We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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