Member Service Representative\n

VillageCareMAX\n

112 Charles Street, New York, NY 10014\n

COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!\n
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VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include:\n\nHandling incoming telephone calls and answering questions for members and providers\nAssisting members in accessing all necessary covered and non-covered services in conjunction with plan of care. \nData entry for authorizations under the direction of the Care Management Supervisor. \nArrange appointments with physicians and other health care provider services. \nAssist members in selection of participating providers that will help them improve the quality and outcomes of care.\n\n

We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual - Cantonese\/Mandarin required.\n
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There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you! \n\nPTO package, 10 Paid Holidays, Personal and Sick time, Medical\/Dental\/Vision, HRA\/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts\n\n

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. \n
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VillageCare is an Equal Opportunity Employer.